Anusha Shivaram
Bengaluru
Summary
Highly organized and results-driven professional with extensive experience in HR operations, customer support, and process management. Proven ability to streamline workflows, enhance employee engagement, ensure regulatory compliance, and deliver exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Process Specialist
Infosys BPM
Bengaluru
07.2024 - 07.2025
- Managed inbound calls from US participants, providing comprehensive support for 401k retirement services.
- Processed complex 'Money Out' transactions, including hardship and termination withdrawals, loans, and rollovers.
- Addressed inquiries and processed requests related to defined contributions, life events, beneficiaries, Qualified Domestic Relations Orders (QDRO), and Required Minimum Distributions (RMD).
- Resolved federal and state tax-related queries for participants.
- Authenticated participants, ensuring adherence to KYC and compliance guidelines to prevent fraud and anti-money laundering.
Customer Support Executive
Accenture Solutions Pvt Ltd
Bengaluru
12.2021 - 05.2024
- Resolved customer issues from initial contact through to successful resolution, demonstrating full ownership.
- Troubleshot technical issues related to internet connectivity and system functionality, restoring service efficiently.
- Collaborated with internal teams by escalating complex or unresolved issues to ensure timely resolution.
- Collected and documented prompt and accurate customer feedback to inform service improvements.
HR Assistant
Amazon India Pvt Ltd
Bengaluru
03.2021 - 11.2021
- Maintained accurate payroll information through meticulous data collection, calculation, and entry.
- Administered bi-weekly staff payroll, managing physical checks, direct deposits, commissions, reimbursements, and benefit deductions.
- Provided timely and knowledgeable responses to employee inquiries and information requests.
- Managed employee records and credentials, ensuring accurate and secure upload to the HR ERP system.
Education
Bachelor of Business Management - Marketing
Sri Sai Women's College
Bangalore05-2011
Skills
- Customer Support
- Process Improvement
- Data Management
- Employee Engagement
- Time Management
- Problem Solving
Accomplishments
- Processed complex financial transactions, including hardship and termination withdrawals, loans, and rollovers for 401k participants.
- Ensured regulatory compliance and security by rigorously authenticating participants, actively preventing fraud and money laundering.
Languages
- English
- Hindi
- Kannada
Timeline
Process Specialist
Infosys BPM
07.2024 - 07.2025
Customer Support Executive
Accenture Solutions Pvt Ltd
12.2021 - 05.2024
HR Assistant
Amazon India Pvt Ltd
03.2021 - 11.2021
Bachelor of Business Management - Marketing
Sri Sai Women's College