Hi, I’m
ANUSHA SINGH
Executive Housekeeper
Jaipur
Summary
Meticulous Executive Housekeeper working since 16 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include talent acquisition, time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
16
years of professional experience
3
Languages
Work History
GITAM (Deemed To Be University)
Executive Housekeeper
08.2020 - 01.2023
Job overview
- Worked for the GITAM University handling cleaning, aesthetics, horticulture, laundry, guest rooms, hospital cleaning, dining spaces and other spaces
- Manpower of 450 employees
- GITAM Visakhapatnam has a total land space of 110 Acres with 9 Institutes and 15 thousand students and faculties attending to the campus every day.
RACON
Founding Director
05.2017 - Current
Job overview
- Started RACON, specializing in providing comprehensive recruitment solutions to meet the evolving needs of businesses across the hospitality industry
- Currently handling business development and handling executive search for top hospitality companies in India
Kochi Marriott Hotel
Housekeeping Manager
08.2014 - 09.2015
Job overview
- Worked as a Housekeeping Manager for one year at the hotel
- Successfully opened and managed the operations grabbing two manager of the month and manager of the year award
- Was actively involved in the hotel operations and guest experience management
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests as the Guest Experience Manager
ITC Hotel – The Royal Gardenia, A Luxury Collection
Assistant Manager - Housekeeping
03.2014 - 07.2014
ITC Maratha, A Luxury Collection
Assistant Manager- Housekeeping
10.2012 - 02.2014
Job overview
- Worked as Deputy Housekeeper where I was reporting into the Executive Housekeeper
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
ITC Mughal, A Luxury Collection
Assistant Manager Housekeeping
01.2010 - 10.2012
Job overview
- Apart from operations I handled two major renovations, had a larger responsibility of vendor management and innovative initiatives and implementations
- Won the Voice of ITC award and the "Claim to Fame" award
ITC Hotels
Management Trainee (WMI)
06.2008 - 01.2010
Job overview
- Joined as a Management Trainee at the prestigious Welcom Management Institute
- Was exposed to different Luxury Collection Hotel units of ITC including The Maurya, Sheraton New Delhi, ITC – The Royal Gardenia and ITC Windsor
- I was able to learn different working cultures and modes of operations during this tenure
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
Institute of Hotel Management and Catering Technology
Bachelor in Hotel Management
01.2005 - 04.2008
Skills
Business DevelopmentBrand StandardsManaging AestheticsEffective Vendor ManagementNegotiationsManaging360 RelationshipsMentoring/ CounselingEmployee RelationsPreopening
Housekeeping and Accommodation Management
Staff Training
Contract Management
Personal Information
- Date of Birth: 03/03/88
- Marital Status: Married
Awards
- 2021, Projects executed - Vegetable farming, garbage disposal system, state of the art residences, classrooms and medical facilities at GITAM, Visakhapatnam campus
- 2017, Started a job consulting firm - RACON
- 2015, Was additionally designated as a Guest Experience Manager
- 2015, Was awarded "Manager of the Year"
- 2015, Was awarded "Manager of the Month" twice
- 2012, Recognized as "Voice of ITC"
- 2012, Won the "ITC Claim to Fame" talent show with a cash award
- 2011, Renovated one full wing of ITC Mughal into all suite block and also the lobby
- 2011, Successfully completed Lean "Six Sigma – Green Belt"
- 2010, Part of management team for pre-opening ITC Hotel - The Royal Gardenia
- 2010, Part of Bangalore Aeroshow Hospitality team
- 2010, Successfully completed Management Training Program with Welcomgroup Management Institute
- 2008, Cash award winner from Government of India for outstanding performance in "Accommodation Operations"
- 2008, 2nd ranker in the Institute’s academic curriculum
- 2008, 10th ranker in all India National Council of Hotel Management and Catering Technology
- 2008, Ranked highest in Accommodation Operations for all three years
- 2008, Part of editorial team of the college magazine
Training
- 2011-01-01, Lean Six Sigma – Green Belt
- 2006-01-01, ITC Rajputana, Luxury Collection, Jaipur
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Housekeeper
GITAM (Deemed To Be University)
08.2020 - 01.2023
Founding Director
RACON
05.2017 - Current
Housekeeping Manager
Kochi Marriott Hotel
08.2014 - 09.2015
Assistant Manager - Housekeeping
ITC Hotel – The Royal Gardenia, A Luxury Collection
03.2014 - 07.2014
Assistant Manager- Housekeeping
ITC Maratha, A Luxury Collection
10.2012 - 02.2014
Assistant Manager Housekeeping
ITC Mughal, A Luxury Collection
01.2010 - 10.2012
Management Trainee (WMI)
ITC Hotels
06.2008 - 01.2010
Institute of Hotel Management and Catering Technology
Bachelor in Hotel Management
01.2005 - 04.2008