Anusha S P
Bangalore
Summary
IT Project Manager with extensive experience at DELL Technologies, delivering over 250 complex projects on time and within budget. Skilled in resource management and strategic planning, with a focus on building strong stakeholder relationships. Proficient in conflict resolution and mentoring, ensuring high-quality outcomes and customer satisfaction. Committed to achieving project objectives through effective leadership and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Project Manager
DELL Technologies
02.2022 - Current
- Executed delivery of complex projects, achieving completion within budget and timeline constraints.
- Successfully led over 250 projects through effective resource management and issue resolution.
- Formulated comprehensive project plans aligned with industry-standard methodologies.
- Collaborated with sales teams to define project scope based on customer specifications.
- Monitored resource allocation and key performance indicators to ensure project success.
- Established clear goals and milestones, reinforcing commitments to clients.
- Maintained accurate reporting of activities and progress according to procedural guidelines.
- Fostered robust relationships with stakeholders as customer advocate throughout project lifecycle.
Project Manager
Bharti AIRTEL
10.2018 - 02.2022
- Managed multimillion-dollar projects by aligning business objectives with technological advancements.
- Directed daily operations, providing periodic updates to stakeholders on project status.
- Performed risk assessments and fostered team collaboration to drive process improvements.
- Achieved high-quality project delivery, resulting in strong customer appreciation and sales success.
- Addressed critical escalations through effective managerial intervention for swift resolutions.
- Acted as main point of contact for all communications related to project issues.
- Created comprehensive project plans, led status meetings, and tracked milestones effectively.
- Mentored new Project Managers to ensure rapid acclimatization to project management methodologies.
Front End Executive
Idea Cellular Private Limited
01.2017 - 02.2018
- Managed customer queries, complaints, and service requests to enhance responsiveness.
- Coordinated with multiple stakeholders to ensure efficient project completion.
- Converted pre-paid customers to postpaid plans, improving revenue streams.
- Focused on customer retention strategies to strengthen loyalty.
- Monitored customer satisfaction (C-SAT) metrics to identify improvement areas.
- Handled payroll processes for Ideal Solution (Idea Cellular Pvt Ltd).
- Analyzed demographic data to tailor services effectively.
Education
Bachelor of Science - PCM
Davangere
KarnatakaSkills
- Project management fundamentals
- Resource and stakeholder management
- Conflict resolution strategies
- Revenue forecasting
- Time management techniques
- Leadership and mentoring skills
- Adaptability and accountability
- Team collaboration
- Vendor relations management
- Risk assessment
- Strategic planning
Certification
- ITIL V 4 Certified
- ISM Certified ( Dell In-house)
Languages
English, Hindi, Kannada, Telugu
Awards
Best Project Manager (2019-Q1) For customer satisfaction and critical project closure, Best Project Manager Got recognized nationally in PMO score card and SKO for achieving the Place in TOP 10 Ranking (2019-2020 and 2020-2021.) Cause for Applause Awarded for building good rapport with all cross functional teams., On the Spot Award Earned this award for closing Crucial project 91 Springboard ., Applause Award (2022-Q1) “PM Dedication “, Applause Award (2022-Q2) “PM at her Best” For successfully closing critical Projects and bringing C-SAT., Bravo Award(2023-Q2) For bringing the positive C-SAT and working towards “Customer First” Mindset ., Cheers Award(2024-Q1) For Excellence Embodied for consistently ranks among the top performers in customer satisfaction (CSAT) scores and highest revenue generation within the team.
Disclaimer
I hereby confirm that the above information is correct and true to the best of my knowledge. Date: Place: Bangalore (Anusha S P)
Timeline
IT Project Manager
DELL Technologies
02.2022 - Current
Project Manager
Bharti AIRTEL
10.2018 - 02.2022
Front End Executive
Idea Cellular Private Limited
01.2017 - 02.2018
Bachelor of Science - PCM
Davangere
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