Anusha Tejeswini

· Started as level 1 cloud engineer where I monitored and supported customers infra, Forcasted the impacts and took preventive measures

· Used Zoho site 24*7 and configured it for Monitoring

· Worked on L1 support tickets (IP whitelisting, LB route adding, backups, cache clearing, etc.).

· Promoted to Senior Cloud Engineer and responsible for deployment, troubleshooting, cost optimization, security reviews, migrations, and DR setup.

· Gained experience with various backup tools, VPNs and more

· Managed and supported existing customers, ensuring SLAs for all service requests (SRs) were met through coordination with the support team

· Skilled in establishing strong relationships with clients, Adept at presenting solutions and leading meetings effectively

· On a weekly basis, I used to have minimum of 15 to 20 calls with the customer where I take the information on their current infrastructure and give them the Bill of materials suitable for them

· Actively worked on cost optimisation for many customers

· Worked on POCs for Back up and DR and also many on premise to cloud migrations

· Worked on AD and AVD servers for user creations

· Created many s2s and P2S VPNs for migration

· On a regular basis, Used to handle 19 cloud customers for Managed services

• Worked closely with clients to understand their vision, translating it into practical architectural solutions.
• Worked with clients post-implementation on user testing, debugging, support and maintenance.

Worked as a Product Specialist for various virtualization solutions from

OEMs like VMware, Citrix, Veeam, etc.

• Optimized test cases to maximize success of manual software testing.
• Carried out tests to identify, report and repair bugs and glitches.
• Ensured compatibility across multiple platforms by diligently performing cross-browser and cross-device tests on web-based applications.
• Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
• Participated in code reviews to identify potential issues early in the development process, reducing overall project risks.