ANUSHA VERMA
Gurugram
Summary
Accomplished Technical Leader with 9+ years of expertise in Microsoft Active Directory, Azure/Google Cloud infrastructure, and global service delivery with robust cybersecurity focus. Currently spearheading the Microsoft AD team at Concentrix, while previously driving competitive analysis and product excellence at Airbnb. Proven success in leading 16-member teams through Agile and Scrum methodologies across APAC, managing 24x7 critical incident response, and delivering seamless directory services with exceptional CSAT scores. Distinguished by comprehensive technical mastery spanning Group Policy, PKI, CI/CD pipelines, and DevOps practices for large-scale system performance tuning and troubleshooting. Expert in cloud security best practices, process automation through DevOps frameworks, and IT infrastructure optimisation across Azure and Google Cloud platforms. Combines deep cybersecurity acumen with strategic business insight to ensure identity management systems maintain enterprise-grade security standards, while consistently exceeding customer expectations through performance-optimised, Agile-driven service restoration initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Lead
Concentrix
Gurugram
06.2020 - Current
- Led a 16-member team providing 24/7 directory services support across Azure and GCP using Agile. Drove incident resolution through cybersecurity practices, performance tuning, and CI/CD/DevOps to minimise downtime. Mentored staff, optimised SLAs, and fostered collaboration. Delivered advanced support for escalations, enhanced team capabilities, and maintained high customer satisfaction; managed PKI environments, and designed and implemented secure GPOs. Resolved Premier clients' AD issues, achieving targets.
Competitive Analyst
Airbnb
Gurgaon
05.2017 - 09.2019
- Managed daily bug queues and verified linked CX tickets via Bug Deets, collaborating to enhance reporting quality.
Escalation Engineer
Convergys
Gurgaon
01.2014 - 09.2016
- Resolved escalated Windows issues, delivered remote support (updates, boot, troubleshooting), and resolved global forum queries for Microsoft products (English).
Education
Bachelor of Technology - Computer Science
Sharda University
Greater Noida08-2013
Skills
- Cloud architecture
- Agile methodology
- Incident management
- Cybersecurity practices
- Performance tuning
- Continuous integration
- Project management
- Microsoft Active Directory
- Group Policies
- Kerberos
- DHCP & DNS
- Effective Communication
- Critical thinking
- Public Relations
- Teamwork
- Leadership
Certification
- Microsoft: Administering Windows Server Hybrid Core Infrastructure
- Microsoft: Configuring Windows Server Hybrid Advanced Services
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Technical Lead
Concentrix
06.2020 - Current
Competitive Analyst
Airbnb
05.2017 - 09.2019
Escalation Engineer
Convergys
01.2014 - 09.2016
Bachelor of Technology - Computer Science
Sharda University
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