Anusha V K
Udupi
Summary
Results-driven training and customer service professional with 6+ years’ experience in corporate communication, training delivery, and customer operations. Skilled in soft skills instruction, client support, and cross-functional coordination. Known for adaptability, attention to detail, and a learner-centric approach.
Overview
9
9
years of professional experience
Work History
Admissions Counselor
Manipal Skill Development Center
09.2024 - Current
- Implemented recruitment strategies to boost student enrollment and retention.
- Led informational sessions and collaborated with departments to align admissions with academic goals.
- Analyzed application trends to optimize the admissions process.
Soft Skills & Business Communication Trainer
UFaber Edutech Pvt. Ltd.
09.2022 - 07.2024
- Delivered in-class and remote training, ensuring learner engagement.
- Designed custom training plans and materials.
- Tracked learner progress and introduced adaptive learning tools.
- Collaborated with subject matter experts to create comprehensive training materials.
Product Catalogue & Order Management Specialist
Manipal Technologies Ltd.
07.2018 - 03.2020
- Managed inventory data, customer queries, and order processing.
- Liaised with cross-functional teams to streamline operations.
- Handled 30+ daily client interactions, ensuring service excellence.
Customer Service Representative
Manipal Technologies Ltd.
07.2018 - 07.2019
- Delivered prompt customer support across calls and emails.
- Processed orders, resolved complaints, and ensured client satisfaction.
Quality Assurance & ERP Implementation Engineer
Manipal Technologies Ltd.
07.2016 - 07.2018
- Executed QA checks, audits, and system testing.
- Supported ERP configuration and process documentation.
Education
B.Tech - Printing Technology
Manipal Institute of Technology
ManipalDiploma -
Dr. T.M.A. Pai Polytechnic
ManipalCertificate - Soft Skills & Business Communication Training
MumbaiSkills
- Training & Lesson Planning
- Online & Classroom Instruction
- Customer Service & Communication
- Problem Solving & Time Management
- MS Office & ERP Tools
- Multilingual: English, Hindi, Kannada, Tulu, Konkani
Timeline
Admissions Counselor
Manipal Skill Development Center
09.2024 - Current
Soft Skills & Business Communication Trainer
UFaber Edutech Pvt. Ltd.
09.2022 - 07.2024
Product Catalogue & Order Management Specialist
Manipal Technologies Ltd.
07.2018 - 03.2020
Customer Service Representative
Manipal Technologies Ltd.
07.2018 - 07.2019
Quality Assurance & ERP Implementation Engineer
Manipal Technologies Ltd.
07.2016 - 07.2018
B.Tech - Printing Technology
Manipal Institute of Technology
Diploma -
Dr. T.M.A. Pai Polytechnic
Certificate - Soft Skills & Business Communication Training
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