ANUSHAKTI SHARMA
Associate Project Manager
Gurugram
Summary
Results-focused Associate Project Manager with over 4 years of specialized experience in the HRMS and SaaS industries, combining technical proficiency with effective implementation and insightful business analysis. A strong foundation in compliance and regulatory expertise complements strategic HR acumen and superior communication skills. Career achievements are driven by a commitment to strategic initiatives and innovative solutions, thriving in dynamic, fast-paced environments where collaboration and problem-solving are essential. Consistently delivers impactful and transformative results while fostering organizational success through effective project management.
Overview
8
8
years of professional experience
Work History
Associate Project Manager
ZingHR
08.2021 - Current
- Defined project scope, timelines, and deliverables aligned with client requirements.
- Ensure Customer Satisfaction with 0 Customer churn during implementation along with 0 missed configuration as per the collected data.
- Acted as primary liaison between clients and internal teams to ensure timely delivery.
- Ensured high-quality delivery through UAT, risk mitigation, and stakeholder communication.
- Conducted client training, created SOPs, and provided post-go-live support.
- Create a data link between the HRIS system and the HR policies for all clients.
Customer Service Specialist
Rail Europe
01.2020 - 08.2020
- Assisting Travel agents from New Zealand and Australia with all types of enquiries regarding Rail services in Europe, Japan, USA and Canada via emails and phone.
- Process refund for clients in case of cancellation of bookings.
- Help travel agents to make train itinerary for their clients.
- Use Exceptional skills at paying attention to each detail said by clients when generating tickets.
- Help other departments with the process when needed.
Customer Service and Compliance Officer
Inland Revenue Department
01.2019 - 12.2019
- Assist taxpayers with general enquiries and online services by providing proactive customer service via phone/emails.
- Troubleshooting and managing the online user account of individual and non-individual entity's and promoting online services to the taxpayers of NZ.
- Help individual entity with income tax assessments.
- Maintain strong relationships within different level of departments in IRD and other NZ government departments.
Customer Service Officer
Auckland Airport Management, Secure Car Park
04.2017 - 01.2019
- Provide proactive service to all customers via phone, intercom and face to face.
- Monitor and operate onsite intercom and car park and fore court control systems.
- Build and maintain strong working relationships with all services areas within the Airport including the Centre Management team.
- Ensure all the car parks and fore court area clean, safe and always operates efficiently.
- Monitor traffic management within and around all the car parks.
Education
Diploma - system administrative Level-6
Aspire2 International Tertiary Educations
Diploma - IT technician Level 5
Queens Academic Group
Higher Secondary School -
Tyagi Public School
Skills
- knowledge of using active directory, windows server 2012 r2 and windows server 2016
- Experienced with Microsoft 365 tools
- Microsoft Excel
- Project Handling
- Customer Success
- Communication
- Team Work
References
References, academic transcripts and other documentary evidence are available on request.
Timeline
Associate Project Manager
ZingHR
08.2021 - Current
Customer Service Specialist
Rail Europe
01.2020 - 08.2020
Customer Service and Compliance Officer
Inland Revenue Department
01.2019 - 12.2019
Customer Service Officer
Auckland Airport Management, Secure Car Park
04.2017 - 01.2019
Diploma - IT technician Level 5
Queens Academic Group
Diploma - system administrative Level-6
Aspire2 International Tertiary Educations
Higher Secondary School -
Tyagi Public School
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