Anushka Aggarwal
Account Manager
Summary
Dynamic leader with a proven track record at Unicommerce, excelling in client relationships and project management. Leveraged analytical thinking and MS Office proficiency to enhance operational efficiency and client satisfaction. Mentored teams towards excellence, significantly improving service delivery and fostering long-term business growth. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Enterprise-Consultant / Account Manager
Unicommerce
01.2024 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
Senior Onboarding Associate
Unicommerce
04.2023 - 12.2023
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Onboarding Associate
Unicommerce
05.2022 - 03.2023
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Operation Associate
Firstcry
05.2021 - 05.2022
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Technology - Civil Engineering
DIT UNIVERSITY
DEHRADUN 04.2001 -
XII -
Kendriya Vidyalaya ONGC Dehradun
Dehradun, India 04.2001 -
X -
Kendriya Vidyalaya ONGC Dehradun
Dehradun 04.2001 -
Skills
Problem-Solving
Certification
Employer of the year Award
Timeline
Enterprise-Consultant / Account Manager
Unicommerce
01.2024 - Current
Eccentric Performer Award
09-2023
Senior Onboarding Associate
Unicommerce
04.2023 - 12.2023
Eccentric Performer Award
04-2023
Eccentric Performer Award
01-2023
Onboarding Associate
Unicommerce
05.2022 - 03.2023
Employer of the year Award
10-2021
Operation Associate
Firstcry
05.2021 - 05.2022
Bachelor of Technology - Civil Engineering
DIT UNIVERSITY
04.2001 -
XII -
Kendriya Vidyalaya ONGC Dehradun
04.2001 -
X -
Kendriya Vidyalaya ONGC Dehradun
04.2001 -
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