Anushka Aggarwal
Key Account Manager
Summary
Onboarding Specialist with extensive experience in optimizing employee integration processes. Developed a comprehensive onboarding training program that increased new hire retention by 25%, fostering long-term commitment. Streamlined onboarding procedures through implementing feedback loops, resulting in a 30% reduction in onboarding time, which helped enhance overall efficiency. Demonstrates expertise in creating engaging instructional materials and collaborating with team leaders, bringing value through improved employee satisfaction and productivity.
Overview
1
1
Language
4
4
years of professional experience
Work History
Onboarding Specialist- Enterprise
Unicommerce ESolutions Limited
01.2024 - Current
- Developed and delivered customized training sessions to meet the unique needs of diverse clients, enabling over 100 teams to become proficient in using our software. This led to a significant increase in user satisfaction and a reduction in support queries.
- Collaborated closely with cross-functional teams to identify product experience gaps, driving the implementation of new resources and documentation. These improvements enhanced clarity and boosted user engagement.
- Fostered strong relationships with key stakeholders throughout the onboarding process, facilitating smoother transitions and contributing to a 20% increase in client retention rates.
- Assisted sellers in integrating their ERP with our products using REST API and Notification Management Integration, ensuring seamless connectivity and enhanced functionality.
- Worked with prominent brands such as Studdmuffyn, Clovia, Thomas Scott, Eatopia,Decor and a variety of third-party logistics partners (3PLs) including Shiprocket, Quickshift, and Emiza, ensuring successful integrations and streamlined operations.
Onboarding Associate- SMB
Unicommerce ESolutions Limited
05.2022 - 12.2023
- Facilitated the onboarding process for over 200+ small and medium-sized businesses, which improved client satisfaction scores by 30% and helped foster long-term relationships.
- Conducted regular follow-ups with new clients post-onboarding, gathering valuable feedback and providing additional support, which resulted in a 20% increase in client retention rates.
- Worked within budget and timelines to deliver user-eccentric solutions and maintained a user satisfaction rating of 94% through customer feedback surveys
- Drove client success for Drapestory, Lino Perros, Goodhomes, and Juggjuggjeeyo by tailoring services to their needs, boosting satisfaction scores by 80%.
Operation Associate
BrainBees Solutions Limited,FirstCry
05.2021 - 05.2022
- Created engaging instructional materials and resources that enhanced learning experiences, helping to elevate overall satisfaction scores from new employees by 40%.
- Created engaging instructional materials and resources that enhanced learning experiences, helping to elevate overall satisfaction scores from new employees by 40%.
- Coordinated cross-functional communication between departments, which enhanced collaboration and reduced project turnaround times by 15%, leading to quicker resolution of issues and improved overall productivity.
Education
Bachelor of Technology - Civil Engineering
Dehradun Institute of Technology
Dehradun, India 04.2001 -
Skills
JIRA
Timeline
Onboarding Specialist- Enterprise
Unicommerce ESolutions Limited
01.2024 - Current
Onboarding Associate- SMB
Unicommerce ESolutions Limited
05.2022 - 12.2023
Operation Associate
BrainBees Solutions Limited,FirstCry
05.2021 - 05.2022
Bachelor of Technology - Civil Engineering
Dehradun Institute of Technology
04.2001 -
Intership
Summer Internship on “Construction of CC pavement”
Duration: May,2019-june 2019
Project: Construction of CC road
Description: Supervised site activities, collected data and analyzed information and prepared studies and reports.
Projects
Firstcry- Associate
Collaboration with Hospital
- Led the collaboration with 10+ top hospitals in Dehradun under the B2H (Business-to-Hospital) strategy, focusing on the sale of newborn and mother care goodies . As part of this initiative, we provided sample baby care kits and a personalized meal plan for mothers. This strategy resulted in strong client retention , revenue growth , and cost efficiency , making it a highly successful and impactful partnership.
Unicommerce- Onboarding Specialist
One Stop Solution of Ecommerce
- Spearheaded the collaboration with the Product team to develop and launch the Unireco reconciliation tool , which provides a one-stop solution for customers in managing their reconciliations seamlessly. This initiative was further expanded through our integration with Shipway by Unicommerce , our own shipping solution, enhancing the overall customer experience and operational efficiency.
Achievements
Firstcry (2021-2022)
- Awarded the Best Employee Award for the year 2021-2022 in recognition of outstanding contributions to the B2C and B2B business plans.
Unicommerce - SMB (Consecutive 11 Months)
- Recognized with the Eccentric Performance of the Month award for 11 consecutive months, achieving the highest number of client onboarding, accompanied by an NPS (Net Promoter Score) of 9.
Unicommerce - Enterprise (Q1 2024-25)
- Honored with the Maverick Award for exceptional performance during the first quarter of 2024-2025, consistently exceeding targets and expectations.
Unicommerce - Enterprise (2020-2025)
- Received recognition for overachieving yearly Key Result Areas (KRA) with zero client terminations and achieving the highest Monthly Recurring Revenue (MRR) closures during the period from 2020 to 2025.
Similar Profiles
Shubham SinghShubham Singh
Sr. Associate - Partnerships (NCR, Jaipur, Punjab) at Unicommerce eSolutions LimitedSr. Associate - Partnerships (NCR, Jaipur, Punjab) at Unicommerce eSolutions Limited
Ravi RohalayRavi Rohalay
Enterprise Sales Representative at Unicommerce eSolutions Pvt LtdEnterprise Sales Representative at Unicommerce eSolutions Pvt Ltd
Vikash Kumar MishraVikash Kumar Mishra
Consultant - Enterprise Key Accounts at Unicommerce eSolutions Ltd.Consultant - Enterprise Key Accounts at Unicommerce eSolutions Ltd.