Anushka Chaturvedi

Company Overview: American Express, commonly known as Amex, is a globally recognized financial services corporation providing a range of services, including credit and charge cards, merchant acquisition, and travel-related services.

• Manage merchant accounts for U.S. and Canadian-based merchants, ensuring compliance with company policies and industry regulations.
• Support cross-functional teams to implement operational enhancements and drive efficiency.
• Providing expert knowledge and guidance on the merchant services, financial process.
• Assisting in the development and implementation of best practices and procedures within the team.
• Collaborating with stakeholders to identify areas for process improvement.
• Serving as a subject matter expert in meetings, presentations, or discussions related to the process, offering insights and recommendations based on process knowledge and expertise.
• Participating in process audits to ensure adherence to standards and regulations.
• Contributing to the documentation and updating CHCs of the process, including guidelines and standard operating procedures.
• Providing training and mentorship to the new entrants, ensuring their successful transition into a productive role.
• Facilitating internal quality audits for the entire team and documenting the same.
• Assisted a project lead in standardizing the documentation of internal quality samples across merchant services.
• Provided refresher sessions and led process discussions in the team meeting.
• Handle merchant escalations, and ensure their timely resolution. Develop case studies based on these escalations, conduct root cause analysis, and discuss findings in the team meetings to prevent recurrence.
• Serve as the point of contact for special accounts, ensuring successful fund releases, sharing reconciliations, and closing the loop with CLM.

Company Overview: SpiceJet Limited is one of India's leading airlines, headquartered in Gurgaon, Haryana.

• Conducting pre-flight safety briefings and demonstrations for passengers.
• Ensuring passenger safety by conducting pre-flight safety demonstrations, monitoring cabin conditions, and responding to emergencies.
• Administering medical assistance and handling medical emergencies until professional help is available.
• Collaborating closely with other cabin crew members and the flight deck crew to ensure coordinated efforts and effective communication throughout the flight.
• Addressing unexpected challenges or issues that may arise during the flight with quick thinking and resourcefulness, to maintain passenger comfort and safety.
• SpiceJet Limited is one of India's leading airlines, headquartered in Gurgaon, Haryana