Anushka Gupta
Bengaluru
Summary
Detail oriented and technically proficient Business Analyst with 6+ years of experience in product operations , performance analysis and cross functional coordination . Strong background in analytical thinking , problem solving and system driven process enablement . Experienced in supporting product lifecycle initiatives , gathering business requirements , validating data accuracy and ensuring operational readiness across teams . Adept at managing priorities in fast paced environments with strong customer centric mindset . Willing to work in rotational shifts to support global operations
Overview
6
6
years of professional experience
Work History
Business Analyst
Infinity Learn by Shri Chaitanya Group of Institutions, Bengaluru
Bengaluru, India
03.2024 - Current
- Collaborate with Product, Engineering and Operations teams to gather and document on business requirements for platform enhancements and feature improvements .
- Support product lifecycle activities by ensuring operational processes and performance frameworks align with business objectives .
- Conduct detailed data validation, root cause analysis and impact assessment to resolve system and process inefficiencies .
- Monitor KPI's and dashboards to ensure service delivery consistency and SLA adherence across 50+ stakeholders .
- Analyse performance data for 3500+ customers , identify process gaps and implement structured action plans to improve operational readiness.
- Maintain documentation for workflows , updates and improvement initiatiatives to ensure smooth cross team coordination.
- Contribute to customer satisfaction improvements through structured feedback analysis and solution implementation.
Business Analyst - Operations and Strategy
98th Percentile
Hyderabad, India
01.2022 - 03.2024
- Supported end to end operational enablement initiatives by aligning academic delivery processes with system driven performance metrics
- Partnered with cross-functional teams to implement process improvements and ensure seamless rollout of new operational strategies .
- Ensured accurate tracking and reporting of operational metrics using Excel , SQL , Power BI and AI tools .
- Maintained structured documentation and collaborated with stakeholders to resolve blockers impacting delivery timelines .
- Contributed to improving customer experience and retention through data backed insights and process optimization
Academic Delivery and Performance Analyst
Turito
Hyderabad, India
03.2021 - 01.2022
- Conducted performance tracking and anaylsis to ensure delivery aligned with defined benchmarks and quality standards
- Coordinated with curriculum and internal teams to streamline content delivery processes.
- Identified operational inefficiencies and supportive coorective actions through structured reporting and analysis
Operations Analyst - Learning Products
NCR Eduservices
Greater Noida, India
07.2020 - 02.2021
- Analyzed user data to identify service gaps and recommend process improvements for optimized product delivery
- Assisted in structured rollout of learning solutions through cross team coordination
- Conducted quality checks and collected stakeholder feedbacks to enhance service effectiveness
Education
Master of Engineering - Biotechnology
BITS Pilani , Hyderabad
04-2020
Skills
- MS Excel ( Pivot Tables , lookup functions , Data validation)
- SQL
- Microsoft Power BI with Copilot
- Tableau AI
- Jira and Confluence
- AI tools - Gemini , perplexity, Claude and Chatgpt
- Analytical thinking and root cause analysis
- Product enablement and Operational readiness
- Requirement gathering and documentation
- System and Process Alignment
- Cross functional coordination
- SLA Adherence and ticket resolutions
- Customer centric service delivery
- Management and Prioritization
- Stakeholder collaboration
Timeline
Business Analyst
Infinity Learn by Shri Chaitanya Group of Institutions, Bengaluru
03.2024 - Current
Business Analyst - Operations and Strategy
98th Percentile
01.2022 - 03.2024
Academic Delivery and Performance Analyst
Turito
03.2021 - 01.2022
Operations Analyst - Learning Products
NCR Eduservices
07.2020 - 02.2021
Master of Engineering - Biotechnology
BITS Pilani , Hyderabad
Journalling , Mandala art , Reading , Colouring
I enjoy creative and mindful activities such as journalling, mandala art, reading, and colouring, which help enhance my creativity, focus, and attention to detail.