Anushka Mehra
Credit specialist
New Delhi
Overview
6
6
years of professional experience
Work History
Master Credit Specialist
American Express
07.2022 - Current
- Assisted in the development of credit policies that balanced risk management with customer acquisition objectives.
- Earned recognition for exceptional performance in managing complex cases involving multiple stakeholders.
- Supported organizational change initiatives aimed at improving credit department capabilities and overall business performance.
- Actively participated in cross-functional projects aimed at enhancing overall business efficiency and performance.
Financial Assistance Process Advisor
Barclays Global Service Centre Pvt Ltd.
10.2021 - 07.2022
- Championed safety initiatives within the workplace, fostering an environment where all employees were encouraged to prioritize their wellbeing.
- Increased customer satisfaction by proactively addressing concerns and implementing feedback-driven improvements.
- Collaborated with cross-functional teams for successful project execution and timely delivery.
- Trained new employees on process protocols, ensuring consistent quality across the team.
Sr. Representative Operations
Concentrix Daksh Services India Pvt Ltd
11.2019 - 10.2021
- Established trust-based relationships with key stakeholders through open communication channels and regular progress updates on ongoing projects.
- Identified areas for process improvement within the department which led to increased operational efficiencies.
- Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery.
- Achieved successful resolution of escalated issues during periods of high call volume.
Visa Counsellor – New Zealand
Exodus Overseas
01.2018 - 09.2019
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
- Promoted mental health awareness within the community through participation in educational events and presentations.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Education
PG Diploma in Business Management (Operations) -
Narsee Monjee Institute of Management Studies
Mumbai, India 04.2001 -
Bachelor of Arts -
University of Delhi (SOL)
Delhi, India 04.2001 -
No Degree - 12th
Queen Mary's School
Delhi 04.2001 -
No Degree - 10th
Queen Mary's School
Delhi, India 04.2001 -
Skills
- Financial statement analysis
- Credit analysis
- Credit advising
- Portfolio Management
Timeline
Master Credit Specialist
American Express
07.2022 - Current
Financial Assistance Process Advisor
Barclays Global Service Centre Pvt Ltd.
10.2021 - 07.2022
Sr. Representative Operations
Concentrix Daksh Services India Pvt Ltd
11.2019 - 10.2021
Visa Counsellor – New Zealand
Exodus Overseas
01.2018 - 09.2019
PG Diploma in Business Management (Operations) -
Narsee Monjee Institute of Management Studies
04.2001 -
Bachelor of Arts -
University of Delhi (SOL)
04.2001 -
No Degree - 12th
Queen Mary's School
04.2001 -
No Degree - 10th
Queen Mary's School
04.2001 -
Similar Profiles
Siddharth BishtSiddharth Bisht
Manager - Data Science at American ExpressManager - Data Science at American Express
ASYAH URSERYASYAH URSERY
Fraud and Risk Analyst at American ExpressFraud and Risk Analyst at American Express
Chantal PalmerChantal Palmer
Accounts Receivable Specialist at American ExpressAccounts Receivable Specialist at American Express
Shalini YadavShalini Yadav
Relationship Lead at American ExpressRelationship Lead at American Express
Manav SaxenaManav Saxena
Technical Lead at Digicommerce Solution LLPTechnical Lead at Digicommerce Solution LLP