Anushma Mohan

• Managed a portfolio of enterprise and mid-market SaaS accounts, serving as the primary point of contact across onboarding, adoption, renewals, and expansion.
• Built and sustained long-term relationships with senior stakeholders, improving client trust, engagement, and retention.
• Drove product adoption and value realization by conducting platform training, workflow optimization sessions, and best-practice consultations, resulting in higher feature utilization and reduced support dependency.
• Exceeded expansion revenue targets by proactively identifying upsell and cross-sell opportunities aligned with client hiring goals and usage patterns.
• Analyzed customer usage data, adoption metrics, and performance trends to uncover risks and growth opportunities; translated insights into executive-ready reports and ROI narratives.
• Led ROI and value-based conversations with clients expressing renewal concerns, shifting discussions from cost to outcomes and measurable business impact.
• Acted as the Voice of the Customer, collecting structured feedback and partnering with Product and Engineering teams to influence feature enhancements and roadmap prioritization.
• Resolved complex client issues through cross-functional collaboration, consistently meeting SLAs and maintaining high CSAT scores.
• Recognized with “The Jeeves Award” for exceeding customer satisfaction benchmarks.

Key Results

• Improved customer retention through proactive engagement and value alignment
• Consistently met or exceeded account expansion goals
• Strengthened executive relationships across multiple strategic accounts

• Managed and coordinated the NSDC Healthcare project across 14 districts, overseeing operations in over 110 hospitals. Collaborated closely with internal departments and external stakeholders to ensure successful program completion within strict timelines. Executed project mandates with zero errors, ensuring alignment with organizational standards and stakeholder expectations.

• Created and edited technical and non-technical content for company websites across Education, Health, and IT sectors. Aligned content strategies with client requirements, ensuring accuracy in meta tags and SEO standards.

• Coordinated with SEO teams to develop long-term content strategies and improve website rankings. Managed social media content and brand promotion, contributing to maximized sales through effective product featuring. Served additionally as an HR Executive, managing recruitment and tracking employee attendance.

• Managed fixed asset accounts for 6 units of Chrysler, US, ensuring accurate transaction recording. Prepared detailed month-end reports and maintained daily transaction logs for multiple locations. Liaised with location-specific managers to ensure timely payments and account clearance.