Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anushree B

Anushree B

Bangalore

Summary

Organized and detail-oriented professional with extensive experience in administrative support and front office management. Proven ability to deliver exceptional customer service while meeting tight deadlines. Skilled in document control, appointment scheduling, and efficient mail routing. Committed to contributing to organizational growth through effective service and continuous learning.

Overview

3
3
years of professional experience

Work History

Travel Consultant

Mannai Corporation
12.2023 - 04.2024
  • Managed Akasa Airlines ticketing team in Doha, ensuring efficient operations and service delivery.
  • Utilized booking systems to make reservations for flights, hotels, car rentals, and cruises.
  • Provided exceptional customer service by assisting clients with travel arrangements and needs.
  • Assisted clients in obtaining necessary travel documents, including visas and insurance.
  • Promoted additional services to enhance client experiences and boost sales revenue.
  • Maintained clear communication with clients through phone, email, and in-person meetings.
  • Supported team building operations on an international platform, contributing to marketing efforts.
  • Streamlined processes to improve overall efficiency in ticketing operations.

Front Office/Admin/Secretary

Coastal group of companies
Doha
06.2023 - 12.2023
  • Oversaw efficient management of all records and documents for organization.
  • Maintained electronic and hard copy filing system for easy retrieval.
  • Prepared and modified correspondence, reports, drafts, memos, and emails.
  • Provided clerical support to HR Manager, Camp Boss, Admin Officer, and senior staff.
  • Coordinated administrative tasks across departments for transport matters as instructed.
  • Greeted visitors professionally and directed them to appropriate personnel.
  • Answered incoming phone calls, responded to inquiries, and transferred calls.
  • Handled confidential documents with discretion while managing inventory levels.

Customer Service Agent

Expert callers pvt ltd
12.2020 - 02.2022
  • Resolved customer inquiries regarding products and services for UK customers.
  • Addressed and resolved customer complaints efficiently and effectively.
  • Processed orders, returns, and exchanges to maintain customer satisfaction.
  • Managed and updated customer accounts to ensure accurate information.
  • Collaborated with various departments to enhance overall customer experience.
  • Exceeded performance metrics in call volume, resolution time, and customer satisfaction ratings.

Education

computers - in commerce

SHESHADRIPURAM UNIVERSITY
bangalore
01.2016

Bachelor - computer applications

AMMANI COLLEGE
under graduate

Skills

  • Interpersonal skills
  • High confidentiality
  • Teamwork
  • Time management
  • Leadership
  • Effective communication
  • Critical thinking
  • Document control
  • Administrative expertise
  • Proficient in Microsoft Excel
  • Grasps new concepts quickly
  • Ability to work in a multicultural and team environment

Languages

  • English, Fluent
  • Kannada, Fluent
  • Tamil, Intermediate
  • Malayalam, Basics
  • Hindi, Intermediate

Timeline

Travel Consultant

Mannai Corporation
12.2023 - 04.2024

Front Office/Admin/Secretary

Coastal group of companies
06.2023 - 12.2023

Customer Service Agent

Expert callers pvt ltd
12.2020 - 02.2022

computers - in commerce

SHESHADRIPURAM UNIVERSITY

Bachelor - computer applications

AMMANI COLLEGE

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Anushree B