Anushree Banerjee
Executive Assistant To CEO/Co-founder
Chennai
Summary
Executive Assistant Meticulous, task-driven Executive Assistant with 7 years of administrative experience in managing client-centric operations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial and operational functions by working in collaboration with the Vice Presidents of the organization. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time. anushreeb13@gmail.com 9874859129 Chennai, Tamil Nadu
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Executive Assistant to the Chief Executive Officer
Leena AI
Chennai
04.2022 - Current
- Contributed to smooth business operations by planning and organizing meetings and conferences. Prioritize inquiries and requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Met with top national and international executives on self-designed schedules both monthly and annually.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Experience , Senior Associate
Capgemini
Kolkata
01.2019 - Current
- Serving notice Period-LWD-18th April 2022
- Executive various administrative tasks including travel arrangements (domestic & international), scheduling and submission of expense reports, and other correspondence for Senior Leadership
- Handling the calendars of VPs and the leadership team
- Scheduling meetings by participants invited in different time zones
- Scheduling video conference and administering necessary arrangements for the same
- Arranging the catering services for the meetings
- Booking the meeting rooms
- Sending the Status Update of all the future meetings
- Taking the MOM for the management calls
- Operation Management
- Generating & publishing MI Reporting
- Change Management and Asset Management
- Verifying Change Management & Work Intake requests
- Also tagging of Assets movement
- Handling Events
- Coordinating with different departments and event management companies to ensure a smooth running of the events and conferences
- Handling Visa and LOA requests for the manager
- Mailbox Management
- Email Categorization/Prioritization
- Managing responses
- Procurement Management
- Raising Purchase Order
- Preparation of on-demand documentation as per the requirement of the project
- Presently also working as a business partner for the hiring team of remote admin
- Providing coaching, mentoring, and cross-functional conflict resolution support to team members
- Serve as an executive key person by coordinating sector-related Business Units and other facets of the company.
Media Coordination Analyst
TEOCO Software
Kolkata
01.2015 - 01.2019
- Analyzing and reviewing an invoice from the point it is being received from the vendor
- Disputing fraudulent charges, verifying payments and credits, categorizing spending, and coordinating with clients to make the payment on a timely basis
- Perusing with the vendor if an invoice is not received on time to avoid late payment charges for the client or other charges that might apply due to the deactivation of services
- After receipt of the invoice coordinate with internal teams and departments for timely processing of the invoice electronically or manually
- Analyzing and reporting any internal disputes or processing issues that might be
- Delaying the process and ensuring on-time load of invoices in the Cost Management System of Client for further analysis by the client before payment could be finalized
- Using and working on Data Management Centre for tracking invoices from the
- The time it is received into the system till it gets processed and loaded into the Cost Management System of the client hence ensuring that all invoices are processed consistently
- Keeping the client updated with the vendor’s specifications (specific claim forms) and providing backup detail to support the claim
- Correspondence with the vendor used to track the status of claims
- Management through the steps of the claims process using tools like Claim Center for tracking escalation.
Admin Assistant
Mastercare Property Services Pty Ltd
05.2012 - 07.2013
- Was responsible for office maintenance
- Maintaining attendance, stationery, pantry, and courier records
- Handling calls, checking mails
- Arranging for mobile and network connections for employees
- Supervising housekeeping and pantry
- Responsible for payment of utilitybills
- Responsible for Facility management
- Making appointments for the managing director
- Ticketing and travel arrangements
- Filing and documentation
Senior Relationship Advisor
People Interactive India Pvt. Ltd
Kolkata
04.2010 - 10.2010
- Communicate with customers on behalf of the organization and present them with information as per their request
- Receive calls from customers, answer their queries, clear their doubts, and provide suitable solutions to their requirements
- Fix up appointments, send attendants to collect documents, or give product demonstrations
- Extend friendly and courteous assistance towards the customers and ensure optimum customer satisfaction
- Update knowledge about the company services and products, its USP, the product features along with the details of the competitor’s product.
Customer Relations Manager
Imperial Honda
Kolkata
06.2008 - 10.2009
- Create and support client retention strategies for existing customer base and new customers
- Strengthened working relationships with clients, utilizing excellent communication techniques
- Strive to deliver Client satisfaction
- Dealing with automobile insurance on day to day basis
- Guide and lead team members to deliver products and services that meet or exceed the customer requirements
- Assist sales team in business acquisition, planning, retention, andmanagement
- Provide the sales team with the information and process necessary to know their customers understand their needs and effectively build a relationship between the company and customer
- Propose and execute process changes to enable better satisfaction levelsimprovement
- Carry out and complete the company annual after-sale service management target, analysis of market potential, and ensure that the potential for mining.
Patient Service Associate
Apollo Gleneagles Hospital
Kolkata
06.2007 - 04.2008
- Responsible for ensuring smooth clinic, patient, and billing flow by greeting and directing patients to the concerned physician
- Handling the task of preparing a daily schedule of the clinic and updating the same to the physicians
- Perform responsibilities of maintaining patient files and records for futurereferences
- Handle the task of receiving and providing solutions directly to patient questions
- Coordinate with medical staff to facilitate effective and efficient patient care
- Responsible for sending all the necessary information to the accounting staff for billing and filing purposes
- Coordination with health insurance providers and third-party associations.
Education
MBA - Human Resource
Symbiosis Center for Distance Learning
Bachelor - hospital management
Guru Nanak Institute of Technology
High School Diploma - Science
Maharishi Vidya Mandir
10 - undefined
St. Augustine’s Day School
Skills
Excellent customer service, verbal and written communication skillsGreat Interpersonal skillsAbility to work with multidisciplinary teamsSituation evaluation and analytical skillsAdministrative skills and knowledgeFacility Management SkillsMeeting Management (End to End)Recruitment and Evaluation skillsOnboarding and project alignmentWorkforce mentoring and coaching skillsKnowledge of Microsoft Office & Google Drive AppsCalendar ManagementOperation ManagementEvent Management & PRPreparing documents for team and client
Business writing
Advanced MS Office Suite
Multi-line phone proficiency
Project planning
Travel coordination
Scheduling
Travel accommodations
Office administration
Accomplishments
- Agile with Atlassian Jira
- Project Management: The Basics for Success
- Accomplishments
- Managed a high-volume workload within a deadline-driven environment
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer dependability in performance evaluation
- Rewarded By Capgemini for Customer Delight and Satisfaction in January 2020
- Rewarded outstanding contribution in Delivery by Capgemini in 2021.
Certification
•Agile with Atlassian Jira
Music
Trained in Hindustani Classical Music
Timeline
Executive Assistant to the Chief Executive Officer
Leena AI
04.2022 - Current
Experience , Senior Associate
Capgemini
01.2019 - Current
Media Coordination Analyst
TEOCO Software
01.2015 - 01.2019
Admin Assistant
Mastercare Property Services Pty Ltd
05.2012 - 07.2013
Senior Relationship Advisor
People Interactive India Pvt. Ltd
04.2010 - 10.2010
Customer Relations Manager
Imperial Honda
06.2008 - 10.2009
Patient Service Associate
Apollo Gleneagles Hospital
06.2007 - 04.2008
MBA - Human Resource
Symbiosis Center for Distance Learning
Bachelor - hospital management
Guru Nanak Institute of Technology
High School Diploma - Science
Maharishi Vidya Mandir
10 - undefined
St. Augustine’s Day School