Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Interests
Awards
Timeline
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Anushree Chatterjee

KYC Analyst/Compliance Specialist
Bangalore Urban

Summary

Results-driven Customer Support and Quality professional with 3+ years of experience in leading, mentoring, and supporting high-performing teams across Amazon (Selling Partner Support, RCO) and Tech Mahindra (Flipkart Process). Proven track record of delivering exceptional seller and customer experience, driving process improvements, and ensuring compliance and quality standards in dynamic, high-volume environments.

Overview

4
4
years of professional experience
5
5
Certifications
3
3
Languages

Work History

KYC Quality Analyst

Amazon
03.2024 - Current
  • Audited KYC cases across EU, IN, and NA marketplaces, including IDV (Identity Verification), BIV (Business Information Verification), BAV (Bank Account Verification), BOV (Beneficial Owner Verification), LOA (Letter of Authorization), LRV (Legal Representative Verification), Sanctioned List Screening, and High-Risk Reviews (HRR).
  • Conducted quality checks on sanctioned screening cases, ensuring alignment with global compliance and regulatory requirements.
  • Performed detailed audits of high-risk seller reviews (HRR) to identify potential fraud, sanctions risk, and policy violations.
  • Utilized tools such as Calypso, CA marketplace verification tools, BR verification tools, and internal databases to validate seller documents and perform sanctions screening.
  • Consistently achieved 98%+ accuracy in KYC and high-risk audits while meeting KPIs for audit volume, SLA compliance, and feedback turnaround time (
  • Provided actionable insights and trends to stakeholders including Risk, Compliance, Sanctions, Policy, and Operations teams, driving process improvements and policy updates.
  • Mentored and shadowed 10+ new hires and junior auditors, delivering training on tools, policies, and audit best practices to ensure high-quality standards.
  • Led calibration and knowledge-sharing sessions across global teams to improve consistency in KYC, HRR, and sanctions audits.
  • Supported automation and tool improvement initiatives by sharing data-driven insights on recurring audit findings, seller challenges, and process gaps.
  • Maintained strict compliance with data privacy and security protocols while handling sensitive seller information.

KYC Specialist-Selling Partner Support

Amazon
04.2023 - 03.2024
  • Ensured accurate and timely completion of KYC verification for Amazon sellers, adhering to 100% compliance with internal SLAs and regulatory requirements.
  • Consistently met or exceeded KPIs for case handling time (e.g.,
  • Managed high-volume queues while maintaining >95% quality audit scores on KYC document review and validation.
  • Provided end-to-end guidance to selling partners on document submission and regulatory requirements, contributing to a 20% reduction in re-submission cases.
  • Collaborated with compliance, risk, and onboarding teams to resolve complex KYC cases within defined escalation timelines.
  • Achieved seller satisfaction scores above 90% through clear, empathetic, and solution-oriented communication.
  • Contributed to continuous process improvement by identifying gaps in KYC workflows and providing feedback to enhance operational efficiency.
  • Maintained strict adherence to data privacy and security standards while handling sensitive seller information.

Transaction Risk Investigator / Customer Support (Transaction Risk Monitoring)

Amazon
01.2022 - 01.2023
  • Investigated and resolved suspicious and high-risk transactions to protect customers and the platform from fraud.
  • Communicated with customers via email (and/or calls, if applicable) to verify account information and resolve issues related to payment and order security.
  • Maintained high levels of accuracy and attention to detail while analyzing transaction patterns for potential fraud indicators.
  • Ensured timely resolution of cases within SLA / TAT targets, balancing risk mitigation with customer satisfaction.
  • Handled sensitive customer information in compliance with data privacy and security guidelines.
  • Collaborated with internal teams (risk, compliance, payments) to escalate and resolve complex fraud cases.
  • Contributed to team goals by meeting individual productivity and quality benchmarks in risk investigations.
  • Adapted quickly to process changes and updated fraud detection tools and procedures.

Customer Support Associate

Tech Mahindra
10.2021 - 01.2022
  • Delivered exceptional customer support via voice and chat, resolving queries related to Flipkart orders, payments, deliveries, returns, and refunds.
  • Consistently achieved CSAT > 90% and maintained AHT / productivity targets in a high-volume environment.
  • Handled escalations effectively, ensuring timely resolution and positive customer experience.
  • Served as Pod Leader for a team of 5 associates, providing daily guidance, performance feedback, and mentoring.
  • Monitored team KPIs (AHT, FCR, CSAT) and supported associates in achieving targets through coaching and knowledge sharing.
  • Conducted regular huddles and refresher trainings to ensure alignment with process updates and quality standards.
  • Collaborated with quality and floor support teams to resolve complex issues and improve customer journey.
  • Contributed to process improvement initiatives that reduced repeat contacts and enhanced first-contact resolution.

Education

Bachelor of Computer Applications -

R.N. Tagore University

Bachelor of Education - undefined

Dr. C.V. Raman University

Bachelor of Arts - undefined

EIILM University

Skills

  • Microsoft Office

  • MS Excel

  • Microsoft Power Point

  • Gmail

  • Power BI

  • ChatGPT

  • AI Tools

  • GEN AI

  • AI

  • Data analysis

  • KYC

  • AML Screening

  • EDD

  • Customer service

  • Problem solving

  • Critical Thinking

  • Analytical Skills

Certification

Power BI Essentials Certification

Accomplishments

  • Achieved the GEM Award Q4 2024 at Amazon.
  • Received 7 performance awards at Amazon during the peak of 2024.
  • Recognized 16 times as Weekly Top Performer for driving team success and operational efficiency.

Interests

Travel: An avid traveller who enjoys exploring new cultures and experiences
Creative Writing: Enjoys expressing creativity through written words and storytelling
Singing: Has a passion for music and enjoys singing

Awards

  • Achieved the GEM Award Q4 2024 at Amazon.
  • Received 7 performance awards at Amazon during the peak of 2024.
  • Recognized 16 times as Weekly Top Performer for driving team success and operational efficiency.

Timeline

KYC Quality Analyst

Amazon
03.2024 - Current

KYC Specialist-Selling Partner Support

Amazon
04.2023 - 03.2024

Transaction Risk Investigator / Customer Support (Transaction Risk Monitoring)

Amazon
01.2022 - 01.2023

Customer Support Associate

Tech Mahindra
10.2021 - 01.2022

Bachelor of Education - undefined

Dr. C.V. Raman University

Bachelor of Arts - undefined

EIILM University

Bachelor of Computer Applications -

R.N. Tagore University

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Anushree ChatterjeeKYC Analyst/Compliance Specialist