Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANUSHREE CHOWDHURY

Managed Services Analyst
Kolkata

Summary

Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.

Overview

7
7
years of professional experience
4038
4038
years of post-secondary education
2
2
Certifications

Work History

Managed Services Analyst

Phreesia
06.2024 - Current
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Senior IT Executive

iMerit Technologies
11.2023 - 02.2024
  • Worked on Artificial Intelligence, creating an AI model for US medical billing, and worked on regulating and monitoring the activities of AI Model.
  • Assigned and monitored work of computer-related professionals.
  • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.

Sales Process Associate

TTEC India Pvt. Ltd.
05.2022 - 10.2023
  • Responsible to serve as the lead point of contact for all US customer, building and maintaining strong, long-lasting client relationships
  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
  • Collaborating with sales team to identify and grow with opportunities within territory.

Associate (Captive Unit)

Teleperformance
11.2019 - 03.2020
  • Handled customer relationship and queries for 'Amazon' in retail through chat process
  • On monitoring the delays in transactions, shipments of amazon products for North America.
  • Abided by company specific processes and procedures, complying at all stages of retail development.

Process Associate

Wipro
09.2018 - 10.2019
  • Worked in Escalation Department for 'British Telecom' through email process to check upon the Connections of telecommunication lines, checking with different authorities for granting permission to built new underground lines for better connectivity.
  • Demonstrated enhanced systems and dashboards for users to establish streamlined and efficient processes of payment processing's of financial data for telecom inventory.

Education

B.A. English Hons. -

Netaji Subhas Chandra Open University
Kolkata, West Bengal

Higher Secondary -

Manisha International School
Durgapur, West Bengal

Senior Secondary -

Holy Family School
Farakka, West Bengal

Skills

    Excellent Communication

    Innovating

    Problem Solving

    Relationship Building

    Teamwork

    Time Management

    Interpersonal Skills

    Quick Learner

    Report preparation

    Root-cause analysis

    Process enhancement

    Attention to detail

    Risk mitigation

Certification

Anti Corruption and Anti Bribery

Timeline

Managed Services Analyst

Phreesia
06.2024 - Current

Senior IT Executive

iMerit Technologies
11.2023 - 02.2024

Sales Process Associate

TTEC India Pvt. Ltd.
05.2022 - 10.2023

Associate (Captive Unit)

Teleperformance
11.2019 - 03.2020

Process Associate

Wipro
09.2018 - 10.2019

B.A. English Hons. -

Netaji Subhas Chandra Open University

Higher Secondary -

Manisha International School

Senior Secondary -

Holy Family School

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ANUSHREE CHOWDHURYManaged Services Analyst