Anushree MS

• Worked on Issuing and Acquiring Chargeback
• Experience in Investigation of E-commerce, Fraud Payments.
• Developed Chargeback Abuse process, Macros for the Chargeback process.
• Summarized all key information regarding investigation into detailed report for delivery to client.
• Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
• Conducted prompt and thorough investigations on referred files.
• Developed and implemented procedures to detect and prevent fraud.
• Increased team productivity with the implementation of time-saving investigative tools and software solutions.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
• Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.

• Worked with the Fin Crime team to help with their operational needs, such as chargebacks and refunds, contributing to the team's success in meeting operational goals and targets.
• Conduct investigations on accounts to support financial partner requirements suspicious transaction related to money laundry
• Investigate accounts to identify fraudulent account, risk analysis, investigations or risk operations .
• Detecting and reporting suspicious activity, including first party fraud
• Created and updated tickets using JIRA tool to enhance the responsiveness of Financial Crime team. Quick TAT to answer customer queries and maintain right categorization of tickets
• Addressed queries from different teams regarding financial crime policies and procedures, providing guidance and support to promote compliance.
• Provided customer support via email, and chat.
• Demonstrated exceptional multitasking skills to handle multiple inquiries simultaneously.
• Analyze commercial accounts for fraudulent activity through multiple card processor to mitigate fraud loss
• Demonstrated excellent communication skills in handling interactions with various stakeholders.
• Comfortable with solving unstructured problems and coming up with innovative solutions

Transaction risk management

• Flag customer account for possible fraud based on trend analyses
• Engaging in money recovery in accordance to card scheme rules, processed refunds to appropriate party, Retro charging
• Identity theft, account takeover [ATO), Family fraud
• Analyses commercial accounts for fraudulent activity through multiple cards processor to mitigate fraud loss
• Understanding of card reason codes, reconciles chargeback in accordance with card scheme rules
• Worked with Visa, MasterCard, American Express, Bank of America, Discover
• Responded to emails from external and internal stakeholders, providing exceptional customer support and timely resolution to issues.
• Addressed queries from different teams regarding products and services, effectively communicating product features and benefits to promote sales.
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Working in collaboration with support, risk and other operations team within square
• Maintaining TAT as per SLA for process.
• Experience fraud investigation, AML and transaction monitoring investigation.
• Knowledge of card scheme rules