Overview
Work History
Education
Skills
Additional Information
Television Artist
Timeline
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Anushree Patel

Bhopal

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Customer Experience Specialist

Holiniq
07.2021 - 04.2023
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Adhered to established customer satisfaction strategies to support swift issue resolution.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Engaging in the design and execution of new projects through the use of new tools.
  • Supporting the team in creating new community initiatives
  • Providing thoughtful and constructive feedback to students regarding program content and updates.
  • Gathering student testimonials and experience reports from qualified students for potential features.
  • Feeding regular updates to CX management on the priorities, accomplishments and challenges.

Co-Owner

Fabwink
Bhopal
01.2018 - 12.2019
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
  • Focused on making the the outlet inclusive for all the sizes.
  • Curated a diverse collection of Indian styles and materials, catering to the preferences and tastes of a wide range of customers.
  • Analyzed customer feedback and sales data to make informed decisions on product assortment and inventory management.

Associate Professional Product Developer

DXC
Indore
05.2015 - 12.2017
  • Collaborated with Business Analysts and Clients to understand key requirements of the project.
  • Worked on projects like Third Party Administration (TPA) and Claims Insurance.
  • Analyzed software bugs, provided solutions and tested software deliverables.
  • Implemented quality assurance processes and conducted rigorous testing to identify and resolve software defects, ensuring a robust and reliable final product.
  • Adapted to changing project requirements and priorities, maintaining focus on delivering high-quality results in dynamic environments.

Education

CPBAE - Business Analytics

IIM & Kelly School of Business Indiana Univ.
Lucknow And Bloomington
11.2018 - 12.2019

MBA - Human Resources & Marketing

Lakshmi Narain College of Technology
Bhopal
07.2016 - 08.2018

Bachelor of Science - Electronics And Instrumentation

Lakshmi Narain College of Technology, Bhopal
Bhopal
09.2011 - 05.2015

Skills

Critical Thinking

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Additional Information

Radio Artist
▪ Anchored 25 episodes of the program Yuv-vani, Voice of the youth aired on Akashwani 2012

Dance

▪ Trained and practiced Kathak for 4 years, secured Junior Diploma from Prayag Sangeet Samiti, Allahabad 2007

▪ Performed with Internationally acclaimed Kathak artist, V.Anuradha Singh on 3 occassions 2007

▪ 80+ dance performances at state & national levels; conducted dance classes and trained 200+students 2012

Theatre

▪ Trained under the guidance of Nationally renowned theatre artist Lt. Ms. Vibha Mishra 2002

▪ Successfully completed theatre course from Rashtriya Natya Vidhyalaya, New Delhi 2002

▪ Performed plays at Nationally renowned art theatres like Bharat Bhawan and Kamani art theatre 2006

Classical Singer

▪ Trained in Hindustani classical singing for 3 years and achieved the degree of Sangeet Bhushan 2001

Social Work

▪ Educated the rural masses through road shows for the pulse polio awareness campaign 2012

▪ Suggested a program to transform jail inmates to semi-skilled labor which was implemented by NGO 2013

▪ For the same work got selected in the Young Sustainable Impact Program by becoming one of last 15% of the 10,000 applicants. 2017


Television Artist

Talk Shows

▪ Anchored Doordarshan talk show ‘Bal Jagat’ alongside UNICEF and Health Ministry dignitaries 2004

Short Films

▪ Acted in 2 short films produced by Doordarshan on female foeticide and childeducation 2008

 TV Programs
▪ Hosted 250 episodes of ‘Bachpan Hamara’, a renowned TV show for children, aired on ETV MP 2006


Timeline

Customer Experience Specialist

Holiniq
07.2021 - 04.2023

CPBAE - Business Analytics

IIM & Kelly School of Business Indiana Univ.
11.2018 - 12.2019

Co-Owner

Fabwink
01.2018 - 12.2019

MBA - Human Resources & Marketing

Lakshmi Narain College of Technology
07.2016 - 08.2018

Associate Professional Product Developer

DXC
05.2015 - 12.2017

Bachelor of Science - Electronics And Instrumentation

Lakshmi Narain College of Technology, Bhopal
09.2011 - 05.2015

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Anushree Patel