Anushree S
Summary
Enthusiastic Senior Customer Service Representative with more than 2 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Senior Customer Service Consultant
A.S. Hospitality
12.2021 - 03.2024
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
- Resolved customer service issues using company processes and policies and provided updates to customers
- Greeted customers and listened closely to problems described to determine solutions
- Communicated with management about trends in customer calls to help team efficiency and success
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs
- Gained in-depth understanding of company products, systems and policies to give customers expert support
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations
- Completed 45 outbound follow-up calls each day to qualified prospects interested in technical offerings
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
High School Diploma -
Seventh Day Adventist School
Bangalore 04.2001 -
SSCL -
Seventh Day Advent School
04.2001 -
Skills
Coaching and mentoring
Telephone etiquette
Customer Relations
Interpersonal communications
CRM
Timeline
Senior Customer Service Consultant
A.S. Hospitality
12.2021 - 03.2024
High School Diploma -
Seventh Day Adventist School
04.2001 -
SSCL -
Seventh Day Advent School
04.2001 -
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