Marketing professional with over four years of experience in sales, account management, and retention marketing. Expertise in driving customer engagement through email, SMS, and app campaigns. Proficient in leveraging data analytics tools to deliver targeted marketing strategies and improve customer retention
Overview
7
7
years of professional experience
Work History
Assistant Manager
Nykaa
Gurgaon
06.2021 - 10.2023
Led triggered campaigns for web and app platforms in the form of email, SMS, web engagements, web pushes, and in-app messages to drive customer engagement and retention
Managing channel strategy, revenue projections, SMS budget allocation, optimization, and execution. Increased revenue for app and web engagements by 15% each year
Maximize contribution while minimizing the spend percentage through strategic segmentation and planning. Optimized the SMS channel by increasing revenue by 150% and reducing the spend percentage to 5%
Segment users based on their purchases and on-app/site behavior to execute targeted, triggered campaigns and drive retention
Collaborate with Data Analytics, Product, Technology, and Design teams to ensure the seamless and timely execution of daily campaigns
Analyze campaign performance data to pinpoint areas for improvement and scaling by focusing on relevant success metrics
Conducted A/B testing and campaign performance analysis to ensure continuous improvement in marketing efforts
Assistant Manager (Senior Sales Manager)
Bajaj Allianz General Insurance company ltd
Pune
07.2018 - 07.2020
Increased channel sales by 35% in the joining year, and by 30% in the consecutive year.
Got the CEO Certificate of Appreciation for exemplary performance in 2019
Channel Management: Plan and execute sales and marketing activities, and drive them through channel partners.
Business Development: Contact potential clients, set up meetings, and pitch products and services.
Process Implementation: Driver for process improvement and corrective/preventive actions for customer quality issues, and optimization of process flow with the Partner portal.
Product training for channel partners, and assisting and training for new recruits.
Client Management: Claim resolution, providing end-to-end solutions, handling customer grievances, and maintaining client business relations.
Summer Internship Program
GCMMF (Amul)
Nagpur
04.2017 - 06.2017
Placement and promotion of fresh products in selected areas of Nagpur
Creating brand awareness among the customers through umbrella activity and getting constructive feedback
Increase the visibility of the brand in various localities
Education
PGDM - Marketing and Finance
Institute of Management Technology
Nagpur
03.2018
Bachelor of Commerce -
Rani Durgawati Vishwavidyalaya
Jabalpur
04.2015
Skills
Technical Skills: MS Office Suite (Word, Excel, PowerPoint), Adobe Analytics, Clevertap, Gamooga, and Mixpanel
Soft skills include effective communication, problem-solving, team collaboration, strategic thinking, and a data-driven approach