Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Anushri Khalate

Technical Support Specialist-L1
Airoli

Summary

Experienced Software Specialist L1 with proficiency in Salesforce and Jira management as well as and proficient in server and Windows troubleshooting. Skilled in providing comprehensive technical support, troubleshooting software issues, and ensuring seamless operations. Adept at leveraging Salesforce to streamline processes, optimize workflows, and enhance productivity. Proven ability to manage Jira projects efficiently, ensuring tasks are tracked, prioritized, and completed on schedule. Committed to delivering exceptional customer service, fostering positive client relationships, and contributing to team success

Overview

7
7
years of professional experience

Work History

L1 Technical Support Engineer

Connectwise. Ltd
12.2021 - Current
  • Supported customers with basic technical support for current and past software releases
  • Escalated help desk tickets to Level 2 / Tier 2 support when outside scope of L1/T1 technician support.
  • Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
  • Working on JIRA management as well as on Salesforce for ticketing system
  • Provide software knowledge to MSP's or partners and troubleshooting on Windows, Mac , Server And Linux machines.
  • Basic troubleshooting done on VMware, Patching as well as on Webroot related issues.

Help Desk & Vendor Coordinator

Wipro
06.2019 - 12.2021
  • Communicating with vendors to resolve any issues that may arise during the event planning process
  • Troubleshooting networking and connection issues
  • Installing and upgrading operating systems and computer software.
  • Handling escalations for HDFC partners.
  • Developed comprehensive vendor evaluation criteria, leading to more effective partnerships and higher-quality services.

Vendor Coordinator

Space Vision Digital Network PVT LTD
08.2017 - 03.2019
  • Implemented a centralized vendor database for easy access to critical information and facilitated informed decision-making.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
  • Managed vendor performance to maximize profitability and achieve financial objectives

Education

B.E (Electronics And Telecommunications) -

Mumbai University
04.2001 -

HSC -

Maharashtra State Board
04.2001 -

SSC -

Maharashtra State Board
04.2001 -

Skills

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Additional Information

All the information shared in the resume is correct, and I take full responsibility for its correctness


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Timeline

L1 Technical Support Engineer

Connectwise. Ltd
12.2021 - Current

Help Desk & Vendor Coordinator

Wipro
06.2019 - 12.2021

Vendor Coordinator

Space Vision Digital Network PVT LTD
08.2017 - 03.2019

B.E (Electronics And Telecommunications) -

Mumbai University
04.2001 -

HSC -

Maharashtra State Board
04.2001 -

SSC -

Maharashtra State Board
04.2001 -

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Anushri KhalateTechnical Support Specialist-L1