Anushya Karthikeyan

• Own and manage end-to-end program lifecycle for UG & PG programs across multiple schools, ensuring accuracy across websites, CRM systems, and application platforms
• Lead cross-functional collaboration with academics, admissions, marketing, and external vendors (Meritto CRM) to drive seamless program execution
• Drive data validation and quality assurance processes, improving program accuracy and reducing inconsistencies across digital platforms
• Act as single point of contact for program-related operations, ensuring timely issue resolution and smooth go-live processes
• Translate academic requirements into structured, student-friendly digital content, improving user experience and application clarity
• Identify process gaps and implement improvements to enhance operational efficiency and compliance standards
• Create detailed documentation and reports for stakeholders, enabling faster decision-making and execution.

Duration: 3 months (branch closure).

• Managed end-to-end student enrolment lifecycle, from lead generation to conversion and onboarding
• Advised students on international education pathways (GRE, GMAT, IELTS, TOEFL), aligning solutions with career goals
• Collaborated with internal teams to streamline admissions workflows and improve conversion rates
• Handled stakeholder communication across students, parents, and internal teams, ensuring a seamless experience.

• Led customer experience and insights initiatives, driving improvements across multiple Swiggy business lines
• Conducted large-scale customer feedback analysis to identify trends, pain points, and improvement opportunities
• Translated insights into actionable strategies, influencing product, operations, and marketing decisions
• Facilitated cross-functional collaboration between product, operations, and marketing teams
• Managed and optimized the customer feedback loop, improving response time and service quality
• Organized and led virtual customer feedback sessions with internal stakeholders
• Recognized as Best Employee of the Quarter (2023) for outstanding impact

• Managed student lifecycle operations, including admissions, onboarding, and placement coordination
• Led student engagement and support initiatives, improving student satisfaction and retention
• Coordinated with academic teams and employers to streamline placement processes
• Maintained data systems and reporting for admissions and student progress tracking.

• Maintained accurate bookkeeping and journal entries for multiple client accounts on a regular basis.
• Recorded purchase and sales transactions using Tally ERP 9.0, ensuring proper classification and accuracy.
• Prepared and filed GST returns for vendors and clients, ensuring timely submission and statutory compliance.
• Assisted Chartered Accountants (CAs) during audits by organizing bills, vouchers, and financial documents.
• Performed vendor KYC verification and maintained compliance-related records as per regulatory guidelines.
• Supported day-to-day accounting activities and documentation to ensure smooth financial operations.

• Counseled students and working professionals on career-oriented programs such as Data Science, Data Analytics, and CIBOP, based on their interests and career goals.
• Explained course structure, curriculum, duration, fees, and career outcomes to help students make informed decisions.
• Conducted one-on-one consultations and coordinated with senior sales leadership to support student enrollments.
• Followed up with prospective students through calls and meetings to address queries and close enrollments.
• Assisted enrolled students with career guidance and placement support, including interview preparation and job opportunities.
• Maintained accurate records of student interactions, enrollments, and follow-ups in internal systems.
• Consistently achieved and exceeded sales and enrollment targets set by the organization.
• Recognized as Best Employee of the Year – 2019, for outstanding performance and contribution to business growth.

• Completed a 6-month internship as part of MIS and operations support for NGO and educational projects.
• Assisted in managing MIS data for NGO and educational projects executed across multiple cities.
• Maintained and updated student admission records, ensuring the accuracy and completeness of data.
• Collected, verified, and organized KYC documentation for students and project participants, as per compliance requirements.
• Supported the MIS Manager in preparing basic reports and data summaries for internal tracking and review.
• Provided administrative and front-office support, including reception handling, and coordination with internal teams.
• Assisted in college outreach campaigns, supporting enrollment-related data, and coordination activities.