Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic
Anuska Siya

Anuska Siya

Hyderabad

Summary

Adept at Incident Management and Technical Troubleshooting, I significantly enhanced system performance and user satisfaction at Deloitte LLP. My expertise in Microsoft Azure and proactive problem-solving approach led to a reduction in ticket resolution time by 30%, showcasing my ability to streamline operations and improve customer experiences.

Overview

2
2
years of professional experience

Work History

SENIOR TECHNICAL PROCESS EXECUTIVE

INFOSYS BPM
Hyderabad
09.2024 - Current
  • Responsible for providing chat and email support for technical issue in Xbox a gaming platform provided by Microsoft
  • Incident Management, SLA and AHT monitoring in regards to shrinkage
  • Adhere to compliance standards and monitor the latest updates in Xbox products and educate the consumers and team on that

TECHNICAL ANALYST

DELOITTE LLP
Hyderabad
10.2023 - 04.2024
  • Analyzed support Tickets of internal tool Intela which serves as Dashboard to Tax Professionals within the Organization
  • Managed ticket queues, assigned and resolved tickets with required solution
  • Escalated critical support tickets to Dev Team for bug fixes
  • Conducted comprehensive manual testing and ensured a stable product release
  • Handled business operations in APAC, EMEA, and AME regions
  • Prioritized incidents by impact and urgency, closing non-major incidents within SLA
  • Created strategies to streamline workflows and improve operations
  • Handled customer inquiries via email and chat, adhering to SLA deadlines
  • Diagnosed and resolved various technical issues, primarily through remote support tools
  • Managed server operations, including creating backups
  • Proficient in Microsoft programs including Excel, Word, and PowerPoint
  • Developed test plans and scenarios to ensure quality assurance of new applications.
  • Conducted research on emerging technologies in order to make recommendations on tools, processes, and services.
  • Configured computer hardware, operating systems, and software applications according to user specifications.
  • Coordinated with project managers on development timelines for various projects while adhering to established standards.
  • Facilitated communication between clients and internal teams regarding technology related topics.

SYSTEM ADMINISTRATOR (WFH)

COGNIZANT TECHNOLOGY PVT LTD
Hyderabad
06.2022 - 08.2023
  • Installing and configuring software and hardware
  • Managed network servers and technology tools
  • Set up accounts and workstations
  • Provided technical assistance for hardware, software, and network-related issues
  • Implemented password policies to enhance security
  • Troubleshot and resolved system issues, minimizing downtime
  • Worked with IT professionals to address complex problems
  • Maintained documentation of system configurations and procedures
  • Planned and executed system upgrades to improve performance and functionality
  • Maintained network infrastructure for reliable and secure connectivity
  • Patched firmware and software, monitored network communication

Education

B. Com (IT) -

Biju Patnaik College of Science and Education
Bhubaneswar
01.2021

Intermediate in Commerce (Accounts) -

Ramadevi Women's junior college
Bhubaneswar
01.2018

Matriculation -

Venkateswar English Medium School (ICSE)
01.2016

Skills

  • Incident Management
  • Functional Testing
  • Manual Testing
  • ServiceNow administrator
  • Microsoft Azure Fundamentals - AZ-900
  • JIRA
  • Office 365 Suite
  • Technical Troubleshooting
  • IAM - Identity Access Management
  • Microsoft Remote Desktop Support
  • Splunk Information Pull Support
  • JIRA Tickets Handling
  • Running patches and updates of OS and Applications
  • Azure DevOps
  • LAN/TCP/IP/DNS/DHCP/FTP/VPN
  • ITIL Certified
  • Linux Commands
  • VDI

Websites

Hobbies and Interests

  • Literature
  • Environmental Conservation
  • Art
  • Yoga
  • music

Timeline

SENIOR TECHNICAL PROCESS EXECUTIVE

INFOSYS BPM
09.2024 - Current

TECHNICAL ANALYST

DELOITTE LLP
10.2023 - 04.2024

SYSTEM ADMINISTRATOR (WFH)

COGNIZANT TECHNOLOGY PVT LTD
06.2022 - 08.2023

B. Com (IT) -

Biju Patnaik College of Science and Education

Intermediate in Commerce (Accounts) -

Ramadevi Women's junior college

Matriculation -

Venkateswar English Medium School (ICSE)

Similar Profiles

CREATE PROFILE
Anuska Siya