Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Certification
Hobbies
Languages
Timeline
BusinessDevelopmentManager

ANUSREE MANNA

Summary

Professional Project Management Specialist with 9+ years experience working with teams to accomplish short- and long-term project goals. Results-driven professional with a strong background in project management, incident management, team leadership, and stakeholder communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PMO Lead

WIPRO Technologies
03.2022 - Current
  • Resource Management:
    Produced Fulfillment dashboards, open indent reports, and ERD reports weekly. Discussed findings
    with Project Managers (PM) and Department Managers (DM).
    Identified emerging Resource Requirements and collaborated with HR and Talent Acquisition for
    resource recruitment, initiating BGV verification.
    Managed Resource On-boarding and Off-boarding processes efficiently.
    Oversaw Timesheet Management, along with Project and Task assignments, ensuring diligent monitoring.
  • Financial Management :
    Handled invoicing management for resources in T&M Model, contractors, and consultants. Received
    customer approvals for further processing.
  • Reporting and Quality Management:
    Proficiently created diverse reports using MS Excel and PowerPoint.
    Orchestrated Quarterly Steering Committee Meetings and Project Management Committee
    Meetings.
    Organized Training Sessions for Project Managers, Resources, and Capacity Building.
  • PMO Governance:
    Maintained up-to-date documentation of PMO processes, diligently tracked Project milestones, and
    compiled monthly Project Status reports.
    Coordinated with PMO Team to ensure effective cascading of communication, changes, policies, and
    processes to projects within specified SLAs.
    Streamlined communication, record-keeping, and reporting on SharePoint for stakeholders'
    convenient access.
    Oversaw Asset management post-employee work-from-home arrangements.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Analyzed project performance data to identify areas of improvement.

Team Leader

WIPRO
10.2019 - 03.2022
  • Directing and overseeing team of 15-20 team members.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed and built relationships between vendors and management for team performance and resource matters to ensure smooth flow of information and timely assistance when needed.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Collected and consolidated project data, status updates, and performance metrics from cross-functional
    teams to create comprehensive project reports and dashboards.
  • Developed visually appealing project dashboards using tools like MS Excel & MS Power BI, providing
    stakeholders with real-time insights.
  • Actively participated in process improvement initiatives, identifying opportunities to streamline workflows
    and enhance project management practices.
  • Achieved reporting cycle time improvements that enabled increased reporting frequency, with no additional costs.
  • Conducted in-depth data analysis to identify trends, patterns, and areas for improvement, offering valuable
    insights and actionable recommendations.
    • Conducted quality audits of approved documents, ensuring closure and approvals, while maintaining strict
    adherence to established quality standards.
    • Compiled SLA reports and weekly dashboards, showcasing key project metrics and performance indicators,
    enhancing transparency and facilitating informed decision-making.
    • Implemented governance standards, tracking mechanisms, and monitoring procedures for program
    deliverables, ensuring alignment with project goals and objectives.

Senior Technical Support Analyst

WIPRO
03.2016 - 09.2019
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Thoroughly documented troubleshooting steps through notes and attachments, ensuring a transparent
    record of problem-solving processes.
  • Achieved successful resolution and closure of tickets, triggering requester notifications and confirmation of
    case resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Monitored and adhered to Service Level Agreements (SLAs), ensuring timely resolution of tickets within
    specified timeframes.

Senior Associate

Akshay Steel Works Pvt. Ltd
04.2014 - 02.2016
  • Provided administrative and business support to members of executive management team.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.

Associate

Indico Motors Pvt. Ltd
11.2013 - 03.2014
  • Provided document management in areas of corporate presentations for business development.
  • Completed staff orientation seminars and events with support staffs.
  • Generated reports and presentations for senior management.

Education

Bachelor of Science - Information Technology

Jamshedpur Women's College
Jamshedpur, India
06-2013

Skills

  • Leadership & Team management
  • Resource management
  • Reporting & Analytics
  • Quality Management
  • SLA Adherence
  • Strategic planning, Training & Development
  • Software proficiency and Decision making
  • Ms-Excel, Forms, Sharepoint & Power BI
  • Data Analysis
  • Documentation and Reporting
  • Team Collaboration

Projects

  • Lean on Cycle time improvement of case closure days count.
  • Project on calls Quality improvement.

Accomplishments

  • Best Team Leader Award for continuous 3 quarters.
  • Pragati recognitions for sharing ideas in Organizational internal growth.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Selected as Subject Matter Expert (SME) and providing real-time support, training, and managing teams during Team Leads' absence.

Certification

  • Lean
  • FLM
  • ASP.Net with MVC
  • Customer service & relationship

Hobbies

Swimming, Dancing and Learning new things

Languages

English
Hindi
Bengali

Timeline

PMO Lead

WIPRO Technologies
03.2022 - Current

Team Leader

WIPRO
10.2019 - 03.2022

Senior Technical Support Analyst

WIPRO
03.2016 - 09.2019

Senior Associate

Akshay Steel Works Pvt. Ltd
04.2014 - 02.2016

Associate

Indico Motors Pvt. Ltd
11.2013 - 03.2014

Bachelor of Science - Information Technology

Jamshedpur Women's College

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