Anustup Saha
Escalation Manager
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
Work History
Escalation Manager
Dell technologies
Bangalore
10.2007 - Current
•Managing Commercial Escalation for India with Basic entitlement :
Escalation from Sales
Escalation from Tech Support
Escalation from Customer
Escalation from Senior Leadership
•Liaison & periodic interlock with L3 & Quality Team
•Strategy to handle key Commercial Accounts
•Driving Process improvement for the Escalation Team
•Focus in driving faster resolution for systemic issue
Managing Consumer escalation PAN india
Education
Bachelor of Science - Chemistry
St. Xaviers College
Kolkata 06.2001 - 08.2004
Skills
Excellent managerial techniques
undefinedCertification
Lean Six sigma
Timeline
Scrum Master certification
04-2023
Escalation Manager
Dell technologies
10.2007 - Current
Bachelor of Science - Chemistry
St. Xaviers College
06.2001 - 08.2004
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