Summary
Overview
Work History
Education
Skills
Timeline
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Anusuwa Sengupta

Anusuwa Sengupta

IT Support Analyst
Hyderabad

Summary

Experienced IT Support Analyst with a strong technical background and a proven track record of delivering high-quality technical assistance to end-users and organizations. Skilled in diagnosing and resolving a wide range of hardware, software, and network issues while providing exceptional customer service. Proficient in system maintenance, security measures, and user training. Adept at problem-solving and documentation, with a commitment to ensuring the efficient operation of IT infrastructure and enhancing user productivity

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Apps/cloud Support Analyst

Accenture
Hyderabad
03.2023 - Current
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Supported users with software, hardware and network issues.
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
  • Monitored helpdesk and responded to incoming tickets to address support needs.

Senior Service Desk Technician

DXC Technology / Hewlett Packard Enterprise
Bengaluru
01.2022 - 03.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Associate Sales Manager- Bancassurance

Max Life Insurance Company Limited
Guwhati
09.2020 - 12.2021
  • Selling the insurance products through Axis Bank outlet.
  • Coordinating with the branch and its employees to achieve the aforesaid target.
  • Providing the employees with overall knowledge regarding IRDA.

Agency Manager

Aditya Birla Sun Life Insurance Company Limited
Gawhati
07.2019 - 07.2020
  • Recruit advisors for selling the life insurance products .
  • Providing the advisors with the overall knowledge regarding IRDA.

Education

B.com - Finance

Gauhati University
Gauhati
05.2013 - 05.2016

PGDM - International Business Management

IGNOU
Gauhati
05.2016 - 05.2017

Skills

    System standards documentation

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Timeline

Apps/cloud Support Analyst

Accenture
03.2023 - Current

Senior Service Desk Technician

DXC Technology / Hewlett Packard Enterprise
01.2022 - 03.2023

Associate Sales Manager- Bancassurance

Max Life Insurance Company Limited
09.2020 - 12.2021

Agency Manager

Aditya Birla Sun Life Insurance Company Limited
07.2019 - 07.2020

PGDM - International Business Management

IGNOU
05.2016 - 05.2017

B.com - Finance

Gauhati University
05.2013 - 05.2016

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Anusuwa SenguptaIT Support Analyst