Anusuya Dutta

• Streamlined quality and delivery workflows for large-scale autonomous vehicle labeling programs utilizing LiDAR, camera, and GIS data.
• Conducted multi-level quality audits and defect analysis to ensure compliance with safety-critical criteria.
• Performed root cause analysis on recurring annotation errors, collaborating with stakeholders to refine guidelines and validation rules.
• Supported HD mapping feature annotation, including lanes, curbs, traffic signs, and road semantics.
• Tracked quality metrics such as accuracy, consistency, and audit pass rate to assess program health.
• Collaborated with cross-functional teams to identify risks early and facilitate on-time delivery.

Implemented process improvements that decreased rework and enhanced data reliability.

• Executed complex annotation workflows, including entity tagging and semantic annotation for autonomous systems.
• Ensured precise transcription and validation of data from diverse document sources, maintaining high data integrity.
• Oversaw NLP-driven text annotation tasks, ensuring contextual accuracy and linguistic consistency.
• Managed 2D, 3D, and LiDAR annotation efforts supporting computer vision technology pipelines.
• Applied structured analytical approaches to diagnose and resolve operational and quality challenges.
• Optimized the use of tools and documentation to improve workflow efficiency and scalability.
• Prioritized workloads and managed interdependencies to ensure consistent on-time delivery across multiple projects.
• Drove quality leadership by refining processes, establishing best practices, and promoting continuous improvement initiatives.

• Ensured compliance with organizational policies and SLAs through effective cross-functional team collaboration.
• Identified, analyzed, and resolved technical issues through structured troubleshooting approaches.
• Accurately documented and escalated client inquiries to enable timely and effective resolution.
• Delivered targeted training sessions to upskill team members and improve overall performance.
• Applied strong product and industry knowledge to provide informed and value-driven support during customer interactions.
• Responded to customer inquiries with clarity and precision, contributing to improved customer satisfaction and trust.

• Addressed customer queries by applying structured and effective complaint-handling protocols.
• Oversaw account management activities, ensuring accurate billing and timely payment processing.
• Performed technical troubleshooting to identify root causes and resolve issues efficiently.
• Coordinated service delivery with a strong focus on improving customer retention and experience.
• Maintained detailed documentation and reporting to support operational analysis and continuous improvement.
• Developed and executed targeted outreach strategies to sustain high customer retention rates.
• Managed billing-related inquiries with accuracy and efficiency to enhance customer satisfaction.