Anuteja Sanda
Hyderabad
Summary
Results-driven professional with strong problem-solving and critical thinking skills. Committed to facilitating training and streamlining processes to improve organizational effectiveness and customer satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Analyst
ADP pvt ltd
Hyderabad
07.2023 - Current
- Conducted research to support strategic decision-making initiatives.
- Coordinated with cross-functional teams to streamline workflow processes.
- Provided training sessions for new analysts on best practices and tools.
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Analyzed large datasets with statistical methods and software programs.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Implementation of the client on the ADP database.
Senior Associate
Genpact
Hyderabad
02.2022 - 07.2023
- Managed customer inquiries via phone, email, and chat platforms.
- Resolved product issues by collaborating with technical support teams.
- Educated customers about service features and account management tools.
- Processed service requests and maintained accurate customer records.
- Provided feedback to improve service procedures and enhance customer satisfaction.
- Trained new team members on company policies and customer service techniques.
- Escalated complex issues to senior representatives for further assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
MBA - Marketing
Bhavans College
Hyderabad09-2020
B.com - Computers
St Mary's Centenary Degree College
Hyderabad05-2018
MEC - Maths, Economics And Commerce
Bhavan's College
Hyderabad04-2015
Metriculation -
Samaritans High School
Hyderabad04-2012
Skills
- Options Trader/Scalper
- Market research
- Cross-functional collaboration
- Process automation
- Critical thinking
- Effective communication
- Training facilitation
- Problem solving
- Technical analysis
- Fundamental analysis
Languages
Telugu
Native
Native
Englist
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Beginner (A1)
A1
Certification
SAP FICO
Declaration
- I hereby declare the above mentioned information is true and correct.
Timeline
Analyst
ADP pvt ltd
07.2023 - Current
Senior Associate
Genpact
02.2022 - 07.2023
MBA - Marketing
Bhavans College
B.com - Computers
St Mary's Centenary Degree College
MEC - Maths, Economics And Commerce
Bhavan's College
Metriculation -
Samaritans High School