Anuvardhan Reddy Reddivari

• Administered ServiceNow platform, ensuring optimal functionality and user experience.
• Configured workflows and automated processes to enhance operational efficiency.
• Collaborated with IT teams to troubleshoot and resolve incidents promptly.
• Managed user access controls, maintaining security and compliance standards.
• Conducted regular system audits to identify areas for improvement and optimize performance.
• Assisted in implementing best practices for IT service management within the organization.
• Monitored system health metrics to proactively address potential issues before escalation.
• Developed training materials and provided support to end-users on system features.
• Improved end-user satisfaction by providing timely and accurate support for ServiceNow-related issues.
• Contributed significantly towards continuous improvement projects through proactive identification of areas requiring process enhancement within the service management domain.
• Managed change requests effectively, ensuring minimal disruption to ongoing operations while implementing necessary modifications to the platform.
• Collaborated with cross-functional teams to develop efficient workflows for incident management.
• Trained end-users on how to effectively use ServiceNow features, resulting in increased adoption rates across departments.
• Streamlined IT service delivery with the implementation of ServiceNow best practices.
• Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.

• Developed custom applications and workflows in ServiceNow to enhance operational efficiency.
• Integrated third-party systems with ServiceNow using REST and SOAP APIs to streamline data exchange.
• Collaborated with cross-functional teams to gather requirements and design solutions tailored to client needs.
• Troubleshot and resolved technical issues within the ServiceNow platform, ensuring minimal disruption to services.
• Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
• Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
• Optimized performance of existing applications through continuous monitoring, identifying bottlenecks, and applying necessary patches or updates.
• Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
• Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
• Assisted in post-implementation support activities, ensuring a seamless transition from legacy systems to new platforms while minimizing adverse impacts on end-users and overall business operations.
• Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
• Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
• Enhanced collaboration between IT and business teams by streamlining communication channels using ServiceNow''s built-in messaging and notification features.
• Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
• Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
• Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
• Updated technical documentation, product specifications, and technical training materials.
• Used ASP.NET, JavaScript and SQL Server to develop new applications.
• Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
• Implemented change management processes in ServiceNow, promoting best practices for change requests and approvals.
• Mentored junior developers on ServiceNow development standards, fostering skill growth within the team.

Administered and supported Siebel CRM environments, including development, testing, UAT, and production environments.

• Managed and monitored Siebel Gateway Server and Siebel Servers to ensure application availability and stability.
• Configured and maintained Siebel Server components, component groups, and Application Object Managers (AOMs) based on application requirements.
• Performed routine administration activities including server/component startup and shutdown, configuration changes, and environment health checks.
• Monitored Siebel server performance and analyzed server logs and component logs to identify and resolve application and infrastructure issues.
• Supported Siebel application deployments across development, QA, UAT, and production environments.
• Troubleshot issues related to Siebel Server connectivity, Gateway Server, Object Managers, sessions, and component failures.
• Managed Siebel users, responsibilities, positions, and access permissions in coordination with application and business teams.
• Performed application and server-level troubleshooting and provided production support for critical Siebel CRM incidents.
• Coordinated with database, infrastructure, development, and middleware teams to resolve Siebel application issues.
• Assisted with Siebel environment refreshes, configuration changes, maintenance activities, and release deployments.
• Maintained operational documentation covering Siebel server configurations, deployment procedures, troubleshooting steps, and support activities.
• Participated in production deployments, scheduled maintenance, incident resolution, and post-deployment validation.
• Followed change-management and incident-management procedures for Siebel administration and production support.

• Administered Siebel Enterprise Server, Gateway Name Server, Siebel Servers, and Application Object Managers across multiple environments.
• Configured and managed Siebel Server components, component parameters, event parameters, and component groups according to application requirements.
• Monitored the status of Siebel components and performed corrective actions for failed, hung, or long-running tasks.
• Managed Object Manager parameters and session configurations to support application performance and scalability.
• Performed Siebel Server and Gateway Server startup, shutdown, restart, and health-check activities during maintenance windows.
• Analyzed Siebel application logs, component logs, and system logs to troubleshoot production incidents.
• Supported troubleshooting of Object Manager crashes, session issues, connectivity problems, and component failures.
• Performed routine Siebel environment health checks and proactively identified potential application and server issues.
• Supported deployment and migration activities between development, QA, UAT, and production environments.