
A rewarding position in a well-established and progressive organization, wherein my knowledge and experience, which strives for achieving the goals of a dynamic organization, can be best utilized.
Problem-solving skills
Zero escalation and errors throughout the production and training
Zero SLA misses in production
Maintained 100% quality throughout the production
Project 1: System glitch and correction (UCC filing process)
While performing routine filing tasks, I noticed a glitch in the system where it was pulling incorrect verbiage, which posed a risk of losing the lien on certain UCC filings To address this, I initiated an Idea project to retrieve the existing filings, and, with the help of IT, I used macros to identify and correct the incorrect UCCs This process led to the successful correction of approximately 80 UCCs, saving the organization from significant potential losses
Project 2: New Process for Canadian UCC Filing
I identified an opportunity to improve the UCC filing process for customers in Canada, where there was previously no clear procedure, support, or training from the front office Through extensive research and with management's support, I developed a standard operating procedure (SOP) for Canadian UCC filings, which was subsequently approved by management This SOP has been successfully implemented to ensure proper lien security for Canadian UCCs
Additionally, this initiative led to the creation of 3 full-time equivalent (FTE) positions to support the process, enhancing operational efficiency
I do hereby declare that I am liable for all the above-mentioned information, which is true and correct