Anuveksha Mishra
Contact Centre Associate
Summary
Having 4+ years of experience as a content moderator to obtain challenging position where my resourceful experience and academic skills will add value to Organizational Operations
Overview
8
8
years of professional experience
2
2
Languages
Work History
Contact Center Representative
Webhelp India Pvt Ltd
03.2022 - 04.2024
- Review and moderate user-generated content for compliance with community guidelines and legal requirements
- Identify and escalate potential safety or security risks to appropriate teams
- Collaborate with cross-functional teams to develop and implement content policies and procedures
- Analyze and report on content trends and user behavior to inform moderation strategies
- Train and mentor new content moderators on best practices and company policies
- Participate in regular team meetings and provide feedback on moderation processes and tools
- Investigate and resolve user complaints and inquiries related to content moderation decisions
- Monitor and respond to social media and online forums to maintain brand reputation and customer satisfaction
- Conduct quality assurance checks on moderation decisions and provide feedback to team members
- Stay up-to-date on industry trends and emerging technologies related to content moderation and online safest
Customer Care Executive
Teleperformance
06.2021 - 03.2022
- Review and moderate user-generated content for compliance with community guidelines and legal requirements
- Identify and escalate potential safety or security risks to appropriate teams
- Collaborate with cross-functional teams to develop and implement content policies and procedures
- Analyze and report on content trends and user behavior to inform moderation strategies
Content Moderation
Gaana Music Company
08.2020 - 06.2021
- Verifying the Content and Uploading
- Resolving the User related Issues
- Worked as a volunteer for the user related special events
- Worked for the content tagging bases on the categories, language and qualities.
- LRC ( Short for lyrics) search. Creation and uploading.
- LRC Data Management, Tracking and reporting.
- Managing content related user queries & Artists Tracks, Albums and content related adhoc Task
Radio Jockey
All India Radio
01.2018 - 07.2020
- Created dynamic on-air personas that resonated with target demographics, leading to increased listener loyalty.
- Communicated closely with clients to determine music styles best suited for events.
- Stayed up-to-date on requirements for various shows, adapting stories and plans accordingly.
- Presented weather, news and commercials to listeners.
- Announced station programming information, schedules and station breaks.
- Answered listener calls regarding song requests, giveaways and commentary.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
Assistant Director
Star Plus
01.2016 - 12.2017
- Defined clear targets and objectives and communicated to other team members.
- Pre and Post production of TV serials
- Artist Management
- Cross check costumes for actors and coordinating them in shorts
Education
High School Diploma -
St Dominic Savio College
Lucknow, India 04.2001 -
Bachelor of Arts - Mass Communications And Journalism
St Mary's College
Hyderabad 04.2001 -
Skills
Leadership
Creativity
Adaptive
Communication
Open Minded
Problem-solving aptitude
Multitasking Abilities
Content Creator
Dancing and vlogging
Timeline
Contact Center Representative
Webhelp India Pvt Ltd
03.2022 - 04.2024
Customer Care Executive
Teleperformance
06.2021 - 03.2022
Content Moderation
Gaana Music Company
08.2020 - 06.2021
Radio Jockey
All India Radio
01.2018 - 07.2020
Assistant Director
Star Plus
01.2016 - 12.2017
High School Diploma -
St Dominic Savio College
04.2001 -
Bachelor of Arts - Mass Communications And Journalism
St Mary's College
04.2001 -