Anuvendra Singh
Ghaziabad
Summary
Dynamic Senior Production Leader at Astra Business Services with a proven track record in data analysis and exceptional customer service. Expert in conflict resolution and team leadership, driving improvements that enhance operational efficiency. Recognized for delivering strategic insights that influenced business growth and fostered strong client relationships.
Overview
3
3
years of professional experience
Work History
Senior Production Leader
Astra Business Services Private Limited
Noida
12.2022 - 12.2024
- Monitor and work on customer tickets via email and calls.
- Review history, and check for disputes or escalations, and act accordingly.
- Track status and follow up with the consumers while maintaining good hygiene and ensuring timely wrap.
- Update account status records and collection efforts.
- Monitor outbound customer calls for team members, and assist where necessary.
Senoir Representative
NTT Data Services
Noida
04.2022 - 12.2022
- Compiled and analyzed sales data to identify trends and opportunities for growth.
- Analyzed customer data to identify trends and develop strategies for improvement.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Acted as an escalation point for complex issues requiring additional resources or expertise.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
MBA - Finance & Operations
TMIMT
Moradabad07-2022
Master of Commerce - Accounting And Finance
Hindu College
Moradabad09-2020
Bachelor of Commerce - Accounting And Finance
Hindu College
Moradabad07-2018
Skills
- Data analysis
- Customer service
- Account management
- Team leadership
- Conflict resolution
- Technical troubleshooting
- Quality assurance
- Multitasking
- Problem-solving abilities
- Organizational skills
Accomplishments
- Recognized as the best floor support in the absence of management and team leaders
- Received RnR awards for the same.
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Senior Production Leader
Astra Business Services Private Limited
12.2022 - 12.2024
Senoir Representative
NTT Data Services
04.2022 - 12.2022
MBA - Finance & Operations
TMIMT
Master of Commerce - Accounting And Finance
Hindu College
Bachelor of Commerce - Accounting And Finance
Hindu College
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