A.N.V SATYA TEJA
Summary
SEEKING A CUSTOMER SERVICE REPRESENTATIVE POSTION WHERE I CAN USE MY EXPERIENCE AND COMMUNICATION SKILLS TO HANDLE CUSTOMER COMPLAINTS AND QUERIES AND DEEPEN THE RELATIONSHIP WITH CUSTOMERS.
Enthusiastic customer service representative with 22 months of experience in non voice support and responding to all manner of customer inquiries and got awarded as “Employee of the Month” for 5 months out of 22 months and maintained productivity of 99% all the time in SITEL GROUP. Currently working in Astreya as a service desk specialist II. Ability to grasp new technical things quickly. Strong English communication skills.
Overview
4
4
years of professional experience
Work History
Service Desk Specialist II
Astreya
10.2022 - Current
- Ability to grasp new technical things quickly.
- Strong English communication skills.
Customer Service Representative
SITEL GROUP
01.2021 - 10.2022
- Responded to all manner of customer inquiries.
- Awarded as 'Employee of the Month' for 5 months out of 22 months.
- Maintained productivity of 99% all the time.
Education
BACHELOR OF COMPUTER APPLICATIONS -
GLOCAL UNIVERSITY
ADVANCED CERTIFICATION COURSE - HOSPITALITY, AVIATION, TRAVELAND TOURISM
FLYING CATS
INTERMEDIATE -
MEGA JUNIOR COLLEGE
10TH SSC BOARD -
SUN SCHOOL
Skills
- HARD WORKING
- GOOD COMMUNICATION SKILLS
- POSITIVE ATTITUDE
- QUICK LEARNER
- COMPUTER SKILL
- MS Office – Word
- MS Office – Excel
- MS Office – Power Point
- Internet & E-mail operations
Languages
- English
- Hindi
- TELUGU
Hobbies and Interests
- Listening Music
- Reading
Personal Information
- Date of Birth: 01/01/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Professional Efficiencies
- Soft spoken and disciplined.
- Pleasing personality.
- Efficient in sorting out instantaneously all kinds of service and products related complaints of the customers.
- Strong interpersonal, communication, organization and follow-through skills.
Timeline
Service Desk Specialist II
Astreya
10.2022 - Current
Customer Service Representative
SITEL GROUP
01.2021 - 10.2022
BACHELOR OF COMPUTER APPLICATIONS -
GLOCAL UNIVERSITY
ADVANCED CERTIFICATION COURSE - HOSPITALITY, AVIATION, TRAVELAND TOURISM
FLYING CATS
INTERMEDIATE -
MEGA JUNIOR COLLEGE
10TH SSC BOARD -
SUN SCHOOL
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