Anveeksha Arakala
Hyderabad
Summary
Dynamic and results-oriented professional with extensive experience at Synchrony International Services Pvt. Ltd, excelling in fraud solutions and customer service. Proven track record in enhancing customer satisfaction through effective negotiation and technical troubleshooting. Recognized for exceptional data entry proficiency and relationship building, significantly improving service quality and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Representative, Fraud Solutions
Synchrony International Services Pvt. Ltd
08.2024 - Current
- New Account Processing: Create and validate credit card accounts while assuring security compliance.
- Fraud Detection: Using techniques to detect and prevent fraudulent activity.
- Customer Call Management: Managing customer enquiries and concerns about potential fraud situations.
- Pattern Analysis: Using pattern analysis to mitigate fraud risks.
- Customer Care Time (CCT): Managing customer interactions to ensure timely resolutions.
- Customer Survey Satisfaction: Increasing satisfaction levels through VOCs.
- New Application Processing: Receive and evaluate new credit card applications.
Representative Customer Service
Synchrony International Services Pvt. Ltd
06.2022 - 02.2023
- Data Entry: Efficiently keying in volumes of data with speed and precision to ensure accurate records.
- Quality Control: Conducting thorough reviews of entered data to identify and correct any errors or discrepancies.
- Timely Processing: Meeting tight deadlines by swiftly entering data while maintaining a high level of accuracy.
- Database management: Organizing and updating my own database with my numbers for easy access and retrieval.
- Task Prioritization: Managing workload effectively by prioritizing keying tasks based on urgency and importance.
- Performance Recognition: Being acknowledged for exceptional speed and accuracy in data entry through commendations for consistently high performance.
Representative Customer Service
Bytetech Infotech
02.2022 - 05.2022
- Resolving technical issues: Assisting customers with troubleshooting and resolving technical problems with services.
- Providing excellent customer service: Ensuring customer satisfaction by addressing inquiries, providing guidance, and maintaining a positive interaction.
- Documenting Solutions: Recording detailed information about reported issues and solutions provided for future reference.
- Meeting Performance Metrics: Achieving and exceeding targets such as call resolution times, customer satisfaction scores, and first call resolution rates.
- Continuous Learning: Keeping up-to date with product knowledge, industry trends, and technological advancements to enhance support capabilities.
- Recognition and Awards: Receiving accolades for outstanding performance, high customer ratings, or contributions to team success in delivering exceptional technical support.
Education
Bachelor of Arts - Public Administration
Indira Gandhi National Open University
Hyderabad, India07.2025
Intermediate - Mathematics, Physics And Chemisty
Sri Chaitanya Junior College
Hyderabad, India03.2021
Skills
- Relationship Building
- Customer rapport
- Effective negotiation
- Telephone Etiquette
- Technical Troubleshooting
- Customer Support
- Data entry proficiency
- Problem-solving abilities
- Multitasking
- Time Management
- Excellent Communication
- Adaptability and Flexibility
Certification
- Career Skills by TCS Ion
- The Fundaments of Digital Marketing by Google Digital Garage
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Accomplishments
Awarded Training Role Model for consistent overall performance, discipline, and teamwork with fellow batch throughout the New Hiring Training-Fraud Operations.
Timeline
Senior Representative, Fraud Solutions
Synchrony International Services Pvt. Ltd
08.2024 - Current
Representative Customer Service
Synchrony International Services Pvt. Ltd
06.2022 - 02.2023
Representative Customer Service
Bytetech Infotech
02.2022 - 05.2022
Bachelor of Arts - Public Administration
Indira Gandhi National Open University
Intermediate - Mathematics, Physics And Chemisty
Sri Chaitanya Junior College
- Career Skills by TCS Ion
- The Fundaments of Digital Marketing by Google Digital Garage
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