Summary
Overview
Work History
Education
Skills
Timeline
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Anvesh Viswasa

Hyderabad

Summary

Experienced product support professional with ability to communicate with customers at an executive level on in-depth technical details, troubleshooting steps and solutions. Demonstrating remarkable multitasking capabilities and showcasing profound problem-solving and decision-making skills, all while displaying a high degree of professionalism. Seeking to contribute my skills and expertise to an organization dedicated to excellence in customer service.

Overview

5
5
years of professional experience

Work History

Functional Consultant

HighRadius
Hyderabad
01.2020 - Current
  • Company Overview: HighRadius Technologies - Cash Application.
  • Manages a product portfolio in functional support, change management, and engaging the teams in providing a quick resolution.
  • Engages in transforming to innovate the customer experience to a new level.
  • Provide end-to-end support after the project go-live, which involves assisting the client in various phases, like payment application, cash posting in the SAP system, and invoice details extraction from the remittance files.
  • Performing day-to-day support via Salesforce, phone, or through remote assistance (Zoom, Teams, Webex) with the clients.
  • Assisting the client with the production issues encountered during the payment application, discount handling, invoice details extraction, and payment posting in the SAP system.
  • Engage the product team and the infrastructure team by initiating a bridge for the critical outage issues.
  • Prioritizing the client-reported issue based on the business impact and resolving the issues within the SLAs.
  • Creating an instance similar to the User Acceptance Testing (UAT) environment internally, and replicating the issue to perform root cause analysis.
  • Logs extraction from the AWS cloud, to conduct an in-depth analysis of the issues reported after go-live.
  • Identify the product bugs and report them to the product team via the JIRA application.
  • Identify the areas of improvement to enhance the system automation rate, using the latest features available in the product.
  • Prioritize the change request based on the value optimization and automation rate it is going to provide, and deliver the project in sprints.
  • Promoted to Cash App SME (Subject Matter Expert) for the Unilever client across six regions (South America, North America, Argentina, Europe, Thailand, and Indonesia).
  • . As an SME, I actively involve myself in the critical issues encountered by the business users and provide a prompt resolution to ensure Unilever's business runs as usual, joining weekly and monthly calls with Unilever stakeholders.

Education

Bachelor of Science - Computer Science

CMR College of Engineering And Technology
Hyderabad
06-2019

Diploma -

VNR Vignana Jyothi Institute of Engineering & Tech
Hyderabad
06-2016

10th -

Vivekananda High School
Hyderabad
06-2013

Skills

  • Core Java
  • Manual testing
  • Defect life cycle
  • MySQL
  • Salesforce
  • Zendesk
  • JIRA
  • Cash Management
  • Cash Posting
  • Client training
  • Requirements gathering
  • Client interaction

Timeline

Functional Consultant

HighRadius
01.2020 - Current

Bachelor of Science - Computer Science

CMR College of Engineering And Technology

Diploma -

VNR Vignana Jyothi Institute of Engineering & Tech

10th -

Vivekananda High School

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Anvesh Viswasa