Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Personal Information
Reporting
Timeline
Generic

Anvita Atish Kale

Pune

Summary

To seek the position of a manager at a contact center, which will provide me with challenging managerial targets, tremendous growth perspectives, and thereby advance my managerial career. Proficient in quality control procedures, and specializing in applying problem-solving and troubleshooting skills to meet client needs.

Overview

15
15
years of professional experience

Work History

Senior Inside Sales Representative

TechDogs
Pune
04.2024 - Current
  • I produce pipelines and build connections with sales and marketing professionals from diverse industries, understanding their difficulties and goals and providing cost-effective solutions.
    * I work hand in hand with the US, APAC and the UK Enterprise Team to accelerate revenue.
    * Work with the Account Executive team to design industry-specific outbound efforts.
    * Schedule demonstrations between account executives and potential customers.
    * Maintain a self-starter attitude while creating outreach strategies for new lead-generation methods.
    * Anticipate needs by studying services and conducting market research to identify new leads.
    * Monitor and attend meetings with prospects while handling the introductions and follow-up with the Account Executive.
    * Establish active communication and engagement with prospects to create new leads and sales openings
  • Developed strong relationships with clients to understand their needs and preferences.
  • Collaborated with marketing teams to create targeted sales campaigns and materials.
  • Conducted product presentations to educate clients on features and benefits.
  • Trained and mentored junior sales representatives on best practices and techniques.
  • Analyzed market trends to identify new opportunities for business growth.
  • Negotiated contracts with clients to secure favorable terms for both parties.
  • Presented regular reports on sales performance to senior management for strategy discussions.
  • Generated leads by targeting desired customers at different demographic locations and collecting important information about needs and preferences.
  • Created reports on sales performance metrics for senior management review.
  • Built strong relationships with vendors to ensure timely delivery of products and services.
  • Coordinated customer service activities with other departments such as delivery, billing.
  • Developed and implemented sales plans to increase market share.
  • Collaborated closely with marketing team to develop targeted campaigns aimed at increasing sales revenue.
  • Supported sales team members by providing coaching on topics such as cold calling techniques, objection handling skills.
  • Maintained relationships with key accounts by scheduling regular meetings and calls with decision makers.
  • Conducted outbound calls to existing clients for account management purposes.
  • Worked with marketing department to prepare campaigns for lead generation.

Sr Sales Development Executive

Infoanalytica
Pune
09.2023 - 01.2024

Inside Sales
-B2B Lead Generation
-Business Development
-B2B Marketing Data Development & Management
-Process Development & Management
-Leadership and Team Management
-Appointment Setting
-Accounts handling

Sr.Executive AG

Evolve BPM
08.2022 - 09.2023
  • Specialties:- Inside Sales
    -B2B Lead Generation
    -Business Development
    -B2B Marketing Data Development & Management
    -Process Development & Management
    -Leadership and Team Management

    Developed negotiating strategies and positions by examining risks and potentials as well as estimating partners' needs and goals. Prospected for potential new clients and turned them into increased avenues of business. Developed relationships with Senior Decision Makers.

    Experienced Business Development Specialist with a demonstrated history of working in the sales industry. Skilled in Market Planning, Sales, Sales Management, Market Analysis, and Market Research.

Sr. LGE/Quality

Iresearch Services Pvt.Ltd
11.2019 - 08.2022
  • Audits allocation.
  • Sending productivity/EOD reports to the management and team.
  • Audited BANT, HQL, AG and CCL campaigns.
  • Giving weekly feedbacks to the RA’s.
  • Refresher trainings given when needed.
  • Updating Process Knowledge Modules and sharing with the team.
  • Trainings taken on Excel, communication etc whenever needed.
  • Working on the DQ % of the team and RA by giving feedback regularly.

Quality Lead

Askxtatik
08.2016 - 09.2019
  • Developed revised problem solving training process with step by step approach for non-professions on the production floor to increase quality.
  • Received 3 collar trophies from the Director / CEO for performance Achievement.
  • Reported the performance of the quality/opts system to senior management at monthly / quarterly reviews.
  • Developed training grids to cross train employees.
  • Wrote, adapted and used both existing and new Perl scripts extensively.
  • Displayed and achieved service-focused culture with emphasis on delivering on-time, high-quality leads to existing and outsourced clients.
  • Responsible for daily audit of multiple campaigns for accuracy and turnaround time.
  • Provided support and feedback as needed to production teams ensuring that both internal and external client's SLA's are met.
  • Coordinated with management to establish performance metrics and developed training plans to address performance improvement goals.
  • Used various reports, analyzed and provided trend results to management and staff to monitor quality and enhance performance by improving awareness.

Team Coach

GAIA ITES
02.2011 - 02.2016
  • Handling client calls / Client coordination.
  • Setting up new projects / campaigns.
  • Making test calls to set an example for the callers.
  • Call Calibrations / Listening to the calls and providing feedback to the callers.
  • Grooming the callers wherever necessary.
  • Preparing the callers for the client interview.
  • Supervising a team of 25-30 callers.
  • Briefing taken on a daily basis and updating the team with their status.
  • Involved in B2B and B2C campaigns targeting the US, UK, Australian and the Canadian markets.
  • Have vast experience in dialing and supervising on various domains and campaigns such as Lead Generation, Appointment Setting, Surveys, E-Mail Collection, Verification, Sales and Sign Up Campaigns.
  • Process allocation to employees based on their expertise and experience.
  • Revising the email templates and scripts sent by the clients to get better outcome on the calls.

Education

B.Com -

01.2008

HSC -

01.2005

SSC -

01.2003

Skills

  • Lead generation and sales strategy
  • Contract negotiation
  • Market analysis
  • Product presentation
  • Customer relationship management

Hobbies and Interests

  • Cooking
  • Shooting practice

Accomplishments

  • Have got 56 appreciations from the customers, 3 Collar Trophies and have also been the best advisor on the floor in terms of AHT and for giving the best Customer Service.
  • Have been awarded thrice for the best scoring team in regards to the Verification Calls, Survey Calls and Appointment Setting Calls.

Personal Information

  • Date of Birth: 10/11/89
  • Gender: Female

Reporting

  • Handling Process specific reports and sending to the clients.
  • Sending out monthly performance reports of the employees and campaigns to my Manager and CEO.
  • Sending out Absenteeism / Shift Update reports on a daily basis.
  • Sending closure reports to the clients with the call analysis.
  • Was also responsible for organizing office activities and handling the fun activities for the same.

Timeline

Senior Inside Sales Representative

TechDogs
04.2024 - Current

Sr Sales Development Executive

Infoanalytica
09.2023 - 01.2024

Sr.Executive AG

Evolve BPM
08.2022 - 09.2023

Sr. LGE/Quality

Iresearch Services Pvt.Ltd
11.2019 - 08.2022

Quality Lead

Askxtatik
08.2016 - 09.2019

Team Coach

GAIA ITES
02.2011 - 02.2016

B.Com -

HSC -

SSC -

Anvita Atish Kale