Anwar Perayil
Bengaluru
Summary
Innovative and multi-disciplined Senior Wireless Network Engineer with a proven track record of designing, implementing, and integrating high-performance, cost-effective technical solutions in dynamic, fast-paced environments. Adept at navigating critical, business-impacting situations through high-touch technical engagement with wireless customers, account partners, and development teams.
Recognized for exceptional communication and interpersonal skills, with a knack for translating complex, technical issues into actionable solutions. Known for a proactive approach to problem-solving, consistently bridging the gap between customer needs and technical teams by gathering insights, collaborating with engineering and management, and driving timely, impactful results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Staff Technical Support Engineer - TAC
Ruckus Wireless Inc.
Bengaluru
02.2019 - Current
- Led resolution of high-impact Priority 1 escalations and complex customer issues across enterprise wireless networking environments.
- Collaborated closely with Development, Engineering, and QA teams to troubleshoot bugs and drive timely fixes for critical software and hardware issues.
- Provided technical mentorship and guidance to L1 and L2 support engineers; acted as an escalation point for advanced troubleshooting.
- Partnered with cross-functional teams on new product features and upcoming software releases, offering supportability insights and field feedback.
- Authored detailed internal documentation, support articles, and troubleshooting guides for Ruckus wireless products and features.
- Took on team leadership responsibilities during high-volume periods or priority situations, ensuring service quality and team alignment.
- Served as a key technical liaison between support, product, and engineering teams, ensuring seamless communication and issue resolution.
- Played a pivotal role in root cause analysis (RCA) and long-term problem prevention strategies for recurring customer issues.
- Drove continuous improvement initiatives to enhance support workflows, reduce ticket resolution time, and improve customer experience.
- Participated in beta testing and early field trials for new products and firmware, providing actionable insights to product teams.
- Developed training materials and delivered knowledge transfer sessions to upskill support teams globally.
- Maintained deep technical expertise across wireless networking technologies, protocols, and troubleshooting methodologies.
- Managed customer expectations effectively during critical escalations through regular updates, empathy, and proactive communication.
- Created reusable diagnostic scripts and automation tools to streamline troubleshooting and data collection.
- Contributed to internal wikis and community forums to promote self-service and reduce support ticket volume.
- Ensured compliance with SLAs and KPIs by prioritizing tasks effectively and coordinating with global support teams.
Principal Infrastructure Engineer
Mphasis LTD
12.2017 - 02.2019
- Developing dynamic networks with infrastructure redundancy and network link diversity to ensure high availability and disaster recovery.
- Hands-on experience in deploying and configuring unified wireless architecture in complex networks.
- Designing WLAN networks with the help of Airmagnet software/Airwave server.
- Deploying and configuration of Wireless LAN products as per the radio plan and validate optimum wireless Client Associations.
- Understanding of RF transmissions & antenna behavior and suggesting deployment recommendations based on it.
- Working on multiple projects involving Aruba and Cisco deployments across the globe.
- Conducting root cause analysis within the specified timeline and do the follow-up to complete the escalation cycle: responsible to take charge of the situation and seek for solution-based approach.
- Responsible for handling multiple projects undertaking global transition/transformation for an entire geographical region.
Technical Support Engineer - L2
ASM Technologies LTD
02.2016 - 11.2017
- Exposure in configuring, supporting and debugging Ruckus products and technologies.
- Hands-on experience in deploying Ruckus wireless controllers and access points.
- Experience in troubleshooting complex issues involving wireless client associations, network drops and wireless performance.
- Worked on support tickets with issues involving WLAN Security in the areas of authentication/encryption (RADIUS, PSK and LDAP).
- Use protocol analyzers tools such as Wireshark, Ethereal to understand packet level traffic flow.
- Solid understanding of TCP/IP, and switching (Layer 2 & 3 communication).
- Reproduce issues in-house if required and respond back in a timely manner.
- Formulating technical action plans for analyzing and resolving problems related to the Ruckus deployments.
- Interacting with various internal teams such as escalations, engineering and facilitate communication between customers and other teams.
- Provide technical expertise and guidance to customers.
- Regularly following up with customers with recommendations, updates, and action plans.
- Generate documentation in the form of case notes, best practices, knowledge base articles, RCA reports and case reviews.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Achieving the performance metrics as defined by the organization.
- Contributing technical content to Ruckus Leading Deployment Guides, Knowledge Base, FAQ's.
Network Engineer
CSSCORP PVT LTD
11.2013 - 01.2016
- Company Overview: (Aruba wireless TAC)
- Providing assistance in installation and maintenance of various Aruba products and extending support for Enterprise customers and partners worldwide.
- Working on complex problems requiring in-depth fault analysis and troubleshooting skills.
- Working with Engineering on customer driven product requests & enhancements and improving product feature offerings by providing customer feedback to internal cross-functional teams.
- Assisting customers to deploy better indoor/outdoor (including VOIP, Bridge and Mesh) solutions by leveraging Aruba best practices to minimize operational hurdles.
- Advanced knowledge and troubleshooting experience of wireless networking (802.11a/b/g/n etc.).
- Aruba Controllers (650/651, 3000 series, 6000 series, 7000 series) & Aruba Access points like 65/105/135/175/200 series, instant APs, Remote AP - 2wg, 3wn, Sw, 155.
- Certificate Issues related to Server and Client Certificates.
- Designing and troubleshooting Point-to-point (PTP) and Point-to-multipoint (PTMP) RF deployments.
- Wireshark Log analysis of packets through network.
- Confirming, Initiating and processing RMA for the defective units.
- Resolve tickets from Salesforce tool according to the given SLA time.
- Communicate between different teams to resolve the customer Issues.
- (Aruba wireless TAC)
Business Associate
NeedStreet Web Technologies Pvt. Lid
03.2013 - 08.2013
Education
Bachelor of Technology - Electronics and Communication
Government Engineering College
Wayanad, Kerala01-2010
12th and 1th -
ISS English Medium School
KeralaSkills
- Wireless Networking (80211 RF Fundamentals & Spectrum a/b/g/n/ac/ax) Analysis
- WLAN Design and Troubleshooting
- Network Protocol Analysis (Wireshark, TCPDump)
- Bug triage and root cause analysis
- Wi-Fi 6/6E and 80211ax feature implementation & Support
- RF fundamentals and spectrum analysis
- TCP/IP, DNS, DHCP, VLANs, and basic switching
- Network Security (WPA2/WPA3, 8021X, RADIUS)
- Network performance optimization
Certification
Certified Wireless Network Administrator (CWNA), #451190
Areas Of Exposure
- Deep knowledge of wireless protocols and troubleshooting wireless network issues.
- Exposure to designing, deploying, configuring and debugging in case of network issues.
- Hands-on experience with Aruba, Ruckus (On-Premise & cloud) and Cisco wireless devices.
- Hands-on experience in 802.11 a/b/g/n/ac devices.
- Advanced skill around TCP/IP networking.
- Good knowledge on fundamentals like DNS, DHCP, ARP, TCP/UDP, HTTP, HTTPS.
- Hands-on experience on working with Internet Access Policies, Bandwidth Policies, Content & Application filtering and IDPS policies.
- Experience working on user level authentication, integration with AD, Radius and LDAP.
- Basic understanding of IPSec, SSL and VPN.
- Opened, resolved, or updated Tier I & Tier III Support tickets.
- Achieving the performance metrics as defined by the organization.
- Contributed technical content to develop user-friendly documentation.
Timeline
Senior Staff Technical Support Engineer - TAC
Ruckus Wireless Inc.
02.2019 - Current
Principal Infrastructure Engineer
Mphasis LTD
12.2017 - 02.2019
Technical Support Engineer - L2
ASM Technologies LTD
02.2016 - 11.2017
Network Engineer
CSSCORP PVT LTD
11.2013 - 01.2016
Business Associate
NeedStreet Web Technologies Pvt. Lid
03.2013 - 08.2013
Bachelor of Technology - Electronics and Communication
Government Engineering College
12th and 1th -
ISS English Medium School
Similar Profiles
SONAKSHI MEHTASONAKSHI MEHTA
Renewal Sales Specialist-II at CommScope (Ruckus Wireless Pvt.Ltd)Renewal Sales Specialist-II at CommScope (Ruckus Wireless Pvt.Ltd)
Shruthi BNShruthi BN
Customer Account Representative II - CSM at Ruckus Wireless Inc. (Part of CommScope)Customer Account Representative II - CSM at Ruckus Wireless Inc. (Part of CommScope)
SARITA SHEKHARSARITA SHEKHAR
Staff Technical Support at Ruckus Wireless, a CommScope CompanyStaff Technical Support at Ruckus Wireless, a CommScope Company
Vishesh UpadhyayVishesh Upadhyay
Member of Technical Staff at AthenahealthMember of Technical Staff at Athenahealth
Varshika PrashanthVarshika Prashanth
Quality Assurance and Automation Engineer at Source Engineering ServicesQuality Assurance and Automation Engineer at Source Engineering Services