Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Accomplishments
Work Availability
Timeline
Anwar Alamgir Shaikh

Anwar Alamgir Shaikh

Hyderabad

Summary

I seek a platform to nature and expand my horizons in Travel trade along with my skills coup with my working experience in the resourceful source that would add value to the banner and for mutual growth graph. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Travel roles with high-volume customer demands. Expert at finding win-win solutions. Driven Customer Service Representative and sales executive with +10 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

Destinaholidays
Hyderabad
10.2020 - Current
  • Main responsibility is to provide the passenger with the fair and tax difference and reissue the tickets and process a refund on GDS both Amadeus and Galileo
  • Head of a schedule change,
  • Processing new reservation and issuing the tickets
  • Providing the customer with the applicable fare and tax difference plus the change penalty if the customer is looking to make the date change
  • Processing reissued and refund on GDS
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with travel inquiries and reservations, including flights, hotels, car rentals, and cruises.
  • Provided detailed information on various destinations, attractions and activities to clients.
  • Created customized vacation packages that included airfare, hotel stays, car rentals, sightseeing tours and more.
  • Tracked flight schedules to inform customers about any delays or cancellations due to weather conditions or mechanical issues.
  • Cross-checked ticket prices against competitors' rates on a regular basis to ensure best deals for clients.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.

Sale Executive

Favorite International Aviation Services
Jeddah
08.2016 - 10.2020
  • Identified new business opportunities through market research, cold-calling, and networking events.
  • Conducted sales presentations to potential customers on product features and benefits.
  • Provided technical support for customers in resolving product issues.
  • Attended trade shows to promote products and services.
  • Negotiated contracts with clients on behalf of the company.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Generated reports summarizing sales performance metrics and presented findings to management team.
  • Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created and managed budgets for travel, training and teambuilding activities.

Travel Consultant

IATI
Jeddah
01.2016 - 07.2016
  • Work as an travel agent help desk analyst the main focus of the job was to issue new tickets and reissue the tickets due to date change and also to process the refund on both GDS Amadeus and Galileo
  • was able to process both the reissue voluntary and involuntary issue
  • Assisted customers with travel inquiries and reservations, including flights, hotels, car rentals, and cruises.
  • Provided detailed information on various destinations, attractions and activities to clients.
  • Created customized vacation packages that included airfare, hotel stays, car rentals, sightseeing tours and more.
  • Tracked flight schedules to inform customers about any delays or cancellations due to weather conditions or mechanical issues.
  • Cross-checked ticket prices against competitors' rates on a regular basis to ensure best deals for clients.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Processing new reservation and issuing the tickets
  • Providing the customer with the applicable fare and tax difference plus the change penalty if the customer is looking to make the date change
  • Processing reissued and refund on GDS
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Care Representative

Ews-Transam travel
Mumbai
03.2013 - 08.2015
  • Processing new reservation and existing for example issuing new tickets making date change and reissuing tickets also processing the refund on GDS
  • qualified to do voluntary and involuntary reiuss
  • can also check different tax different with manual entry and calculated tax manually
  • Assisted customers with travel inquiries and reservations, including flights, hotels, car rentals, and cruises.
  • Provided detailed information on various destinations, attractions and activities to clients.
  • Created customized vacation packages that included airfare, hotel stays, car rentals, sightseeing tours and more.
  • Tracked flight schedules to inform customers about any delays or cancellations due to weather conditions or mechanical issues.
  • Cross-checked ticket prices against competitors' rates on a regular basis to ensure best deals for clients.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Processing new reservation and issuing the tickets
  • Providing the customer with the applicable fare and tax difference plus the change penalty if the customer is looking to make the date change
  • Processing reissued and refund on GDS
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Diploma in TRAVELS & TOURISM (IATA) -

IATA, Mumbai

HSC -

Maharashtra State Board of Secondary and Higher Secondary, Mumbai

Bcom -

University of Mumbai, Mumbai

Skills

  • Good Knowledge of GDS ( Galileo and Amadeus )
  • With my focus, subject sound knowledge, my energy levels, and my ability to motivate people I am a strong believer in a leaderʼs role in achieving organizational goals and would be keen to take initiatives to raise the companyʼs standard of performance consistently
  • Passion for learning & sharing ideas Respecting the individual & valuing the contributions of each employee Ability to energize & most importantly committed to delivering results in every environment
  • Positive attitude and work with dedication and firm determination
  • Ability to adjust my approach to different people and situations
  • Team management and proper scheduling of tasks to avoid overloading and lagging behind

Personal Information

  • Music
  • Football
  • Photography
  • Travelling

Languages

English
First Language
Urdu
Proficient
C2
Arabic
Elementary
A2

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 100% in 2017/2018/2019.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care Representative - Destinaholidays
10.2020 - Current
Sale Executive - Favorite International Aviation Services
08.2016 - 10.2020
Travel Consultant - IATI
01.2016 - 07.2016
Customer Care Representative - Ews-Transam travel
03.2013 - 08.2015
IATA, Mumbai - Diploma in TRAVELS & TOURISM (IATA),
Maharashtra State Board of Secondary and Higher Secondary, Mumbai - HSC,
University of Mumbai, Mumbai - Bcom,
Anwar Alamgir Shaikh