Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anwaruddin HM

Anwaruddin HM

Chennai

Summary

Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

10
10
years of professional experience

Work History

Senior Customer Service Representative

Sutherland Global Services
Chennai
07.2020 - Current
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Managed incoming calls Chats and E-mails from customers while providing exceptional service.
  • Identified trends in customer issues and provided recommendations for resolution.
  • Assisted in developing strategies to improve the overall customer experience.
  • Provided technical support to customers via phone, email and chat.
  • Maintained accurate records of all customer interactions in CRM system.
  • Evaluated team performance metrics against established standards on a regular basis.
  • Tracked orders through shipping companies' websites until they reached their destination.
  • Resolved escalated customer complaints in a timely manner.
  • Assisted customers by answering questions, addressing concerns and providing current account information.

Customer Service Executive

Bank Bazaar
Chennai
03.2018 - 04.2020
  • Ensured that all customer queries were handled quickly and professionally.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Customer Support Specialist

DamroIndia
Bangalore
08.2014 - 12.2017
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Processed customer account changes with proprietary software.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Audited customer account information to identify issues and develop solutions.

Education

Bachelor of Science - Computer Engineering

Jaya College of Art & Science
Chennai
06-2005

High School Diploma -

Sacred Heart. Mat.Hr.Sec.School
Chennai
05-2004

Skills

  • Call Control
  • Service Recommendations
  • Documentation Review
  • Escalation management
  • Customer Support
  • CRM Software
  • Quality Assurance
  • Team monitoring
  • Account Management
  • Complaint resolution

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2

Timeline

Senior Customer Service Representative

Sutherland Global Services
07.2020 - Current

Customer Service Executive

Bank Bazaar
03.2018 - 04.2020

Customer Support Specialist

DamroIndia
08.2014 - 12.2017

Bachelor of Science - Computer Engineering

Jaya College of Art & Science

High School Diploma -

Sacred Heart. Mat.Hr.Sec.School

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Anwaruddin HM