Anwesa Patro

Experienced customer service manager and marketing/sales professional with a proven track record of delivering high-quality service across diverse customer categories. Recognized for leveraging customer insights to maximize business potential. Skilled in resolving complex queries with comprehensive knowledge of banking products. Proficient in building brand loyalty through effective communication and personalized product recommendations. Postgraduate diploma in banking and management, AMFI certified, IRDAI certified, and trained at ICICI Manipal Academy, Bangalore. Strong leadership, communication, interpersonal, and presentation skills. Expert in business development, client relationship management, credit policies, and due diligence. Dedicated to achieving goals with a positive and service-focused approach.

• Implemented a successful training program at Tata AIA, achieving high participant satisfaction and contributing to significant revenue growth, especially from term plan sales.
• Hosted Tata AIA's annual day event, managing a crowd of 5000 attendees and earning commendation from the Vice President for effective event management and presentation skills, ensuring smooth logistics and a memorable experience for all participants.
• Received multiple awards during my tenure at ICICI Bank, including recognition for achieving the highest sales in general insurance products and other revenue-generating products. Demonstrated effective sales strategies and exceptional customer relationship management skills.