Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anwesha Bhowmick

Network Administrator
Kolkata,WB

Summary

Solutions-driven IT professional proficient in MS Enterprise Systems and network engineering. Strategic and analytical with an organized approach and aptitude for project management and product support. Well-versed in conducting critical analyses and problem-solving. Committed to providing high-level solutions that drive revenue. Demonstrated success in recovery planning, project mapping and training.

Overview

1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience

Work History

Network Administrator

Wipro Limited
Hyderabad, Telengana
11.2018 - Current
  • Closed trouble tickets quickly and efficiently with rate of 2 completed tasks per 1.5 hours
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Logged, resolved and escalated on-site and off-site issues.
  • Assumed system administrator responsibilities during few month vacancy in position.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Managed all software and hardware issues for end-users.

IT Service Desk - Offshore Technical Lead

Wipro Limited
Hyderabad, Telengana
03.2016 - 11.2018
  • Worked closely with my Team and technical teams to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Worked with Business to Business customers to understand needs and provide excellent service.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Collaborated with different Technical Teams to achieve resolution for critical issues within the timeframe.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Associate of Science - Zoology, Botany, Chemistry

Calcutta University
Kolkata
03.2012 - 03.2015

High School Diploma -

Rahara Bhabanath Institution For Girl's
Khardaha, Kolkata

Skills

    Network systems installation

undefined

Certification

CCNA

Timeline

Network Administrator

Wipro Limited
11.2018 - Current

IT Service Desk - Offshore Technical Lead

Wipro Limited
03.2016 - 11.2018

Associate of Science - Zoology, Botany, Chemistry

Calcutta University
03.2012 - 03.2015

High School Diploma -

Rahara Bhabanath Institution For Girl's

Similar Profiles

CREATE PROFILE
Anwesha BhowmickNetwork Administrator