Anwesha Bhowmick
Network Administrator
Kolkata,WB
Summary
Solutions-driven IT professional proficient in MS Enterprise Systems and network engineering. Strategic and analytical with an organized approach and aptitude for project management and product support. Well-versed in conducting critical analyses and problem-solving. Committed to providing high-level solutions that drive revenue. Demonstrated success in recovery planning, project mapping and training.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Network Administrator
Wipro Limited
Hyderabad, Telengana
11.2018 - Current
- Closed trouble tickets quickly and efficiently with rate of 2 completed tasks per 1.5 hours
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Logged, resolved and escalated on-site and off-site issues.
- Assumed system administrator responsibilities during few month vacancy in position.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Managed all software and hardware issues for end-users.
IT Service Desk - Offshore Technical Lead
Wipro Limited
Hyderabad, Telengana
03.2016 - 11.2018
- Worked closely with my Team and technical teams to maintain optimum levels of communication to effectively and efficiently complete projects.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Worked with Business to Business customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with different Technical Teams to achieve resolution for critical issues within the timeframe.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Science - Zoology, Botany, Chemistry
Calcutta University
Kolkata 03.2012 - 03.2015
High School Diploma -
Rahara Bhabanath Institution For Girl's
Khardaha, KolkataSkills
Network systems installation
Analysis and critical thinking
Network repairs and maintenance
Effective communication
Technical Analysis
Program installations
Certification
CCNA
Timeline
Network Administrator
Wipro Limited
11.2018 - Current
IT Service Desk - Offshore Technical Lead
Wipro Limited
03.2016 - 11.2018
Associate of Science - Zoology, Botany, Chemistry
Calcutta University
03.2012 - 03.2015
High School Diploma -
Rahara Bhabanath Institution For Girl's