Anwesha Majumder
Transportation specialist
Hyderabad
Summary
Young, energetic & result oriented professional having more than 6 years of experience as Machine Learning Data Associate, Logistics operations in Amazon, India and 6 months of Sales experience in Emudhra Ltd. Highly motivated university graduate looking for an opportunity to join a leading organization. Being positive, energetic, focused and eager to further grow and develop business skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
Transportation Specialist- Logistics Operations
Amazon Development Centre, Hyderabad
07.2024 - Current
- Working with business and operations team to solve customer escalations, analyze historic results, initiate programs all in an environment of rapid growth and increasing complexity.
- Facilitating flow of information between different stakeholders from North America (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.
- Providing timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions.
- Driving improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
- Showing significant ownership on customer issues and proactively initiate SOPs and process changes as required.
- Conducting training sessions for new associates on process knowledge and facilitate their smooth transition to production.
- Built quality measurement mechanism by coordinating with the process owners from ground up and transitioned to the respective QA team.
Machine Learning Data Associate
Amazon Development Centre, Hyderabad
12.2021 - 07.2024
- RING DATA ENGINEERING SERVICES (2021 TO TILL DATE)
- Working with machine learning scientist to get customer requests on different tasks of Ring team and accomplish them successfully by meeting all the performance metrics.
- Labelling video clips which are used for training computer vision model to detect or identify objects.
- Worked as Data quality analyst to Identify, analyze, and correct errors in datasets.
SME
Amazon Alexa Data Services
12.2019 - 12.2021
- Validation and analysis of data by preparing daily reports to the TM in regards to the assigned duties and fault tasks of various associates.
- Helping DAs to achieve metrics.
- Conducting regular calibrations to clear doubts and update on the conventions.
- Worked with wide range of text speech and other type of data.
- Delivered high quality labelled data using in-house tools.
Sales Executive
Emudhra Ltd, Bangalore
03.2019 - 09.2019
- Develop and maintain long-term relationships with existing clients.
- Serve as the main point of contact for client communication.
- Ensure high levels of client satisfaction to encourage repeat business and referrals.
- Conduct product demos or presentations tailored to the client’s industry and needs.
- Negotiate pricing, terms, and contracts to close deals profitably.
- Work with operations, finance, and customer support to ensure smooth onboarding and delivery.
- Maintain accurate records of all sales activities in CRM tools.
- Follow up with clients for feedback and handle any issues.
- Training partners about product features, specifications and use cases.
Education
Bachelors in Engineering -
KIIT University
Bhubaneswar, OdishaMasters - Power systems Engineering
KIIT University
Bhubaneswar, OdishaDiploma - Electrical Engineering
Tripura University
Skills
- MS Excel
- SQL
- Windows OS
- Process improvement
- SOP improvement
- Customer support
- Data annotation
- Data labeling
- Training and Development
- Sales
- Customer support
Accomplishments
- Received SUPERSTAR AWARD for the exceptional performance with highest volume and best quality.
- Received SUPERSTAR AWARD QUARTERLY 2 TIMES for the exceptional performance with highest volume and best quality.
- Created multiple standard operating procedure documents for certain processes to make the process comprehensive to the team.
Declaration
I, Anwesha do hereby declare that the above given information about me and my profile are true and authentic to the best of my knowledge. Anwesha Majumder
Timeline
Transportation Specialist- Logistics Operations
Amazon Development Centre, Hyderabad
07.2024 - Current
Machine Learning Data Associate
Amazon Development Centre, Hyderabad
12.2021 - 07.2024
SME
Amazon Alexa Data Services
12.2019 - 12.2021
Sales Executive
Emudhra Ltd, Bangalore
03.2019 - 09.2019
Masters - Power systems Engineering
KIIT University
Diploma - Electrical Engineering
Tripura University
Bachelors in Engineering -
KIIT University