Anwesha Roy

Key Result Areas:

• Reviewing NVF of vendors on Oracle.

• Conducted thorough quality assessments of customer support interactions via phone, email, chat & case work.

• Analyzed customer data to identify trends and areas for improvement.

• Processing invoice dates on Oracle.

• Developed and implemented recommendations for process enhancements and training updates.

• Creating & Resolving tickets on Service Now.

• Collaborate with team management to address quality issues and drive positive change.

• Working on Claims.

• Working on employment certificates using ADP.

Key Result Areas:

• Data Creation on Concur.

• Data Creation on Oracle.

• Creating & Resolving tickets on Zendesk & JIRA platforms.

• Escalating issues to support.

• Managing Requisition & Procurement queries on Oracle.

• Identifying operational improvements and finding solutions by applying CI tools and techniques
• Responsible for completing tasks and transactions within agreed KPIs.
• · Knows and applies fundamental work theories/concepts/processes in their own areas of work.
• · Supporting store staff in the UK and Ireland by speaking to them or being available to help resolve their queries/concerns by troubleshooting quickly.
• · Delivering quality and reliable service to colleagues as per agreed Key Performance Indicators/guidelines of the process with the support of my managers.