Hyatt Sales Portal - Envision
Anwesha Sarkar
Events Sales Manager
Kolkata
Summary
Dedicated hotel sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Promoted to Event Sales Manager
Hyatt Regency Kolkata
Kolkata
01.2023 - Current
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Promoted to Events Sales Executive
Hyatt Regency Kolkata
Kolkata
08.2021 - 12.2022
- Manage all type of contract negotiations.
- Experienced with all aspects of the event planning hybrid and local.
- Daily calls made to target prospect client & ongoing business leads
- Supervision in all events from star till finish.
- Transformed “difficult” customers into loyal, repeat guests by leveraging strengths in premium service deliver and ability to find win-win resolutions.
- Arrange and carry out Hotel show rounds – physical & virtual tour as per client’s preference.
- Share accurate and timely departmental reports, that meet the needs of the Assosiate Director Events and Senior Management to reforecast revenue
- Maintain & Supervise Hyatt Envision system hygiene audits
Sales Co-ordinator
Hyatt Raipur
Raipur
10.2019 - 08.2021
- Identify new sales leads and respond to sales opportunities in order to maximize revenue.
- Build business relationships and contact with potential clients.
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintained full responsibility for managing both rooms and events portfolio.
- Handled last minute and pop-up bookings successfully.
- Provided high level of support to the Director of Sales concerning the preparation of departmental report, which included forecasting, financial, and bookings.
- Responsible for booking rooms and events at competitive pricing.
- Invite new clients to the hotel for site visits.
- Surpassed sales objectives involving hotel meeting space, banquet rooms, and food and beverage outlets.
- Utilized Delphi Sales System to prepare proposals, contracts, and banquet event orders.
- Conducted market research and identified emerging market trends.
Front Office Executive/ Guest Relation Executive
Clarks Inn Suites
Raipur
03.2019 - 10.2019
- OTA reviews and booking status.
- Ensuring all front office operations are run smoothly and with guest satisfaction.
- Coordinating with central reservations on finalizing room tariffs and availability.
- Checking and reverting to all mails of front office.
- Managing the departmental inventory on daily basis.
- Regular checking of the day’s work after each shift.
- Doing night audits and preparing daily reports.
- Second in command of department; handling staff shifts, making duty rosters of
- the entire department, taking briefing of staff and attending meetings in absence of FOM.
- Supervising staff and helping them overcome all hiccups with work related issues.
- Conducting training of staff on departmental works.
- To maximize the revenue of the hotel by up selling all the facilities of the hotel
Guest Relations Supervisor
Caravela Beach Resort
Varca
05.2018 - 02.2019
- Attending and welcoming the guest; being the first point of contact for any guest
- entering the hotel.
- Ensuring that guest check-in and check-outs are done promptly and courteously.
- Ensuring that all guest queries are attended and looked after.
- Addressing guest inquiry and concerns in a timely and professional manner.
- Overseeing VIP and Single Lady movement for the day.
- To maximize the revenue of the hotel by up selling all the facilities of the hotel.
- To ensure the maximum level of guest delight is achieved by the department.
- Handling basic guest queries and conducting show rounds for the guests.
- Coordinating with other department to ensure that guests are having a
- memorable stay.
- Ensuring all the guest relations works are done and services are prompt.
- Arranging and planning guest itinerary for the stay.
- Guiding guest with local attractions and coordinating with travel desk for the
- same.
Promoted as Team Leader Front Office
The Park Chennai
Chennai
01.2018 - 05.2018
- Ensuring that guest check-in and check-outs are done promptly and
- courteously.
- Ensuring that all guest queries are attended and looked after.
- Addressing guest inquiry and concerns in a timely and professional manner.
- Overseeing VIP and single lady movement for the day.
- To maximize the revenue of the hotel by up selling all the facilities of the hotel.
- To ensure the maximum level of guest delight is achieved by the department.
- To ensure the maximum level of guest delight is achieved by the department.
- Coordinating with other department to ensure that guests are having a
- memorable stay.
- Checking and reverting to all mails of front office.
- Doing night audits and preparing daily reports.
- Handling cash and cashier responsibilities
Promoted as Front Office Assistant
The Park Chennai
Chennai
08.2017 - 12.2017
- Ensuring that guest check-in and check-outs are done promptly and courteously.
- Ensuring that all guest queries are attended and looked after.
- Addressing guest inquiry and concerns in a timely and professional manner.
- Overseeing VIP and single lady movement for the day.
- To maximize the revenue of the hotel by up selling all the facilities of the hotel.
- Coordinating with other department to ensure that guests are having a memorable stay.
- Checking and reverting to all mails of front office.
- Doing night audits and preparing daily reports.
- Handling cash and cashier responsibilities
On Job Trainee
The Park Chennai
Chennai
05.2017 - 08.2017
- Ensuring that guest check-in and check-outs are done promptly and
- courteously.
- Ensuring that all guest queries are attended and looked after.
- Addressing guest inquiry and concerns in a timely and professional manner.
- Overseeing VIP and single lady movement for the day.
- To maximize the revenue of the hotel by up selling all the facilities of the hotel.
- To ensure the maximum level of guest delight is achieved by the department.
- To ensure the maximum level of guest delight is achieved by the department.
- Coordinating with other department to ensure that guests are having a
- memorable stay.
- Checking and reverting to all mails of front office.
- Doing night audits and preparing daily reports.
- Handling cash and cashier responsibilities
Education
SSC - CBSE -
Aditya Academy Senior Secondary
Barasat 03.2013 - 03.2014
FIAHT - Airhostess, Hospitality And Travel Management
Frankfinn Institute of Airhostess Training
Saltlake, Kolkata 03.2016 - 04.2017
AISSCE -
Aditya Academy Senior Secondary
Barasat 03.2015 - 03.2016
Skills
Events Planning
Software
Opera Software
IDS Software
Cognos Reporting
Timeline
Promoted to Event Sales Manager
Hyatt Regency Kolkata
01.2023 - Current
Promoted to Events Sales Executive
Hyatt Regency Kolkata
08.2021 - 12.2022
Sales Co-ordinator
Hyatt Raipur
10.2019 - 08.2021
Front Office Executive/ Guest Relation Executive
Clarks Inn Suites
03.2019 - 10.2019
Guest Relations Supervisor
Caravela Beach Resort
05.2018 - 02.2019
Promoted as Team Leader Front Office
The Park Chennai
01.2018 - 05.2018
Promoted as Front Office Assistant
The Park Chennai
08.2017 - 12.2017
On Job Trainee
The Park Chennai
05.2017 - 08.2017
FIAHT - Airhostess, Hospitality And Travel Management
Frankfinn Institute of Airhostess Training
03.2016 - 04.2017
AISSCE -
Aditya Academy Senior Secondary
03.2015 - 03.2016
SSC - CBSE -
Aditya Academy Senior Secondary
03.2013 - 03.2014
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