Anya Agarwal
Senior Operations Associate
Bengaluru
Summary
Dynamic Senior Operations Associate at Ditto Insurance with a proven track record in enhancing customer satisfaction for 1500+ clients and increasing operational efficiency. Skilled in stakeholder management and financial analysis, I fostered collaboration across teams, reducing processing times and mentoring peers to exceed sales targets. Committed to delivering innovative solutions and exceptional service.
Overview
2
2
years of professional experience
Work History
Senior Operations Associate
Ditto Insurance
10.2024 - Current
- Increased customer satisfaction rates through diligent monitoring of service quality and promptly addressing concerns of over 1500 clients.
- Cultivated strong relationships with key stakeholders throughout the organization to facilitate cooperation on shared objectives or projects and reduced post purcase processing time.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges. Conducted regular reviews of operations and identified areas for improvement.
Insurance Advisor
Ditto Insurance
06.2023 - 10.2024
- Maintained accurate records of client interactions, ensuring clear understanding of policy terms and conditions for over 2000 clients.
- Continuously exceeded sales targets by employing effective prospecting techniques and leveraging professional networks within the community. Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
Education
BBA - Finance, Operations, And Strategic Management.
Narsee Monjee Institute of Management Studies
Bengaluru, India05-2023
Skills
Scheduling and planning
Workload prioritization
Operational excellence
Stakeholder management
Financial planning
Underwriting principles
Financial analysis
Leadership
Demonstrated leadership and organizational skills as International Service Director for Rotaract NMB, fostering global collaborations, and as Digital Works Head for Afsan NMB, spearheading impactful social media campaigns for college events attracting 10,000+ participants.
Timeline
Senior Operations Associate
Ditto Insurance
10.2024 - Current
Insurance Advisor
Ditto Insurance
06.2023 - 10.2024
BBA - Finance, Operations, And Strategic Management.
Narsee Monjee Institute of Management Studies
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