Anzar Farooqui

• Acted as a buddy/mentor for employees under performance review.
• Worked with multiple stakeholder and teams around projects and initiatives.
• Supported phone, chat and email mediums in my role, by being the frontline employee to support Amazon customers and provide them with effective solution.

Projects:

• Rap Launch Project.
• Identified loopholes impacting employee experience, when RAP was introduced as a new metric for the process and worked with the program team to rectify the issues.
• Sparkplugs, Site Engagement Committee
• Helped the core team in planning and driving engagement activities at the site.
• CCX improvement Project.
• Worked on aspects related to communications with the customers by training and mentoring the employees in my team and several other teams to improve on the CCX project.
• Onboarding team (Friends)
• I have acted as a business representative in the onboarding session for new joiners.