Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anze Kh

Valanchery

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

10
10
years of professional experience

Work History

Service Coordinator

Mymobiforceindia Pvt Ltd.
Noida
02.2024 - Current
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established and maintained service schedules for several projects to help plan organize workload.
  • Prepared reports on service performance metrics and key indicators for management review.

Customer Service Coordinator

Al Taj Electronics Est.
UAE
02.2022 - 01.2024
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Maintained and managed customer files and databases.

Service Engineer

Kcm Applinces Pvt Ltd.
Malappuram
11.2019 - 02.2022
  • Resolved customer complaints in prompt, polite and professional approach.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Trained and supervised staff on equipment maintenance and safety procedures.

Service Engineer

LG Electronics Digiplus
Kottayam
04.2014 - 08.2017
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.

Education

E-Mech - Electronics

PTCM Govt. ITI
Kottayam
03.2012

Skills

  • Telephone communication
  • Accurate Recordkeeping
  • Notetaking and documentation
  • Goal Setting
  • Team Leadership
  • Service monitoring and evaluation

Languages

Malayalam
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Arabic
Beginner (A1)

Timeline

Service Coordinator

Mymobiforceindia Pvt Ltd.
02.2024 - Current

Customer Service Coordinator

Al Taj Electronics Est.
02.2022 - 01.2024

Service Engineer

Kcm Applinces Pvt Ltd.
11.2019 - 02.2022

Service Engineer

LG Electronics Digiplus
04.2014 - 08.2017

E-Mech - Electronics

PTCM Govt. ITI
Anze Kh