Aotula
Bangalore
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
9
9
years of professional experience
Work History
FMG+CSR
TLI software
Bangalore
05.2017 - Current
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Segregated IVR calls and ensured compliance with strict quality guidelines.
- Assisted customers through phone and sales support channels.
- Managed team performance, coaching, and training, ensuring adherence to established timelines and processes.
- Led queue management, ensuring timely resolution of client issues.
- Regularly achieved screening targets, processing up to 900 recordings in 8 hours.
- Awarded “Quality Screener of the Quarter” for consistent high performance and attention to detail.
CSR
Concentrix
Bangalore
08.2015 - 11.2016
- Handled customer issues related to billing, purchasing, downloading, connecting, and compromised accounts.
- Delivered exceptional customer support via phone, chat, and email, focusing on quick resolution and customer satisfaction.
- Maintained a 95%+ Customer Satisfaction (C-SAT) score in support and issue resolution, specifically for international clients.
- Awarded “Star Performer of the Quarter” for exceptional performance and customer service.
- Recognized for exceeding targets and consistently delivering outstanding client support.
Education
Bachelor of Arts - Public Administration
GITAM
Bengaluru01-2021
Diploma in Digital Marketing - Digital Marketing
Digital Academy 360
BengaluruHigher Secondary School Leaving Certificate (HSSLC) -
Higher Secondary School Leaving Certificate (HSSLC
NagalandHigh School Leaving Certificate (HSLC) -
MGHSS
NagalandSkills
- End-to-end customer support and issue resolution
- Quality screening and clarifying platform terms and conditions
- Providing international client support
- Screening speed: 900 recordings in 8 hours
- Typing speed: 42 words/min
- Web design and WordPress
- Proficient in MS Office and Canva
- Cross-functional team management
- Strong reasoning and analytical skills
- Excellent time management
- Leadership and team coaching
- Target identification and performance tracking
Timeline
FMG+CSR
TLI software
05.2017 - Current
CSR
Concentrix
08.2015 - 11.2016
Bachelor of Arts - Public Administration
GITAM
Diploma in Digital Marketing - Digital Marketing
Digital Academy 360
Higher Secondary School Leaving Certificate (HSSLC) -
Higher Secondary School Leaving Certificate (HSSLC
High School Leaving Certificate (HSLC) -
MGHSS
Similar Profiles
Wilton SaranthusWilton Saranthus
Truck Driver at Tli Freight ServicesTruck Driver at Tli Freight Services
Thomas James SmithThomas James Smith
Storeman/Forklift Operator at TLIStoreman/Forklift Operator at TLI
Jean Marie RumanyikaJean Marie Rumanyika
Truck Driver at Tli Freight ServicesTruck Driver at Tli Freight Services