APARAJETA SAHA
Operations Support Associate
Kharagpur
Summary
Support Associate coordinating end-to-end participant onboarding, registrations, announcements, and 101+ digital certificates per programme for training programmes. Manages email and phone support, resolves participant and facilitator queries, and keeps session delivery smooth through cross-functional coordination. Maintains accurate records and post-programme updates across MS Office and Google Workspace.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Support Associate
UGC-MMTTC Under Centre of Teaching Learning and Virtual Skilling, IIT Kharagpur
01.2024 - Current
- Coordinated end-to-end delivery of UGC Malviya Mission training programmes, ensuring smooth participant experience.
- Managed end-to-end participant onboarding, registration announcements, and online communications to keep participants informed and supported.
- Served as the primary support contact for participants and facilitators, resolving queries via email and phone.
- Coordinated with faculty and attendees to address issues promptly and ensure seamless session execution.
- Maintained accurate records, handled post-programme updates, and issued digital certificates.
Research Assistant
ATDC, IIT Kharagpur
01.2022 - 01.2024
- Coordinated scheduling and management of voice data collection activities with schools, students, and faculty to ensure smooth operations.
- Ensured accurate processing and annotation of voice recordings using ARPAbet and PRAAT.
- Maintained detailed records and verified data quality, ensuring adherence to project requirements for accurate results.
- Explained procedures and resolved queries for participants during data collection to enhance understanding and compliance.
- Collaborated with research teams to address issues, adapt workflows, and support project deliverables
Digital Content Creator
Freelance
01.2020 - Current
- Online Content Creation on social media
- Collaborate with brands to plan and execute content aligned with campaign goals
- Conceptualize and manage end-to-end content production, including setup, styling, and shooting
- Capture and edit high-quality photo/video content using VN App and Adobe Premiere Pro
- Create and publish fashion, beauty, and makeup content with consistent branding
- Engage with audience and manage interactions to build community
Education
Masters of Arts - English
Utkal University
Bhubaneshwar, Odisha07-2021
Bachelor of Arts - English
B.J.B Autonomous College
Bhubaneshwar, Odisha05-2019
Higher Secondary - Humanities
Kendriya Vidyalaya A.F.S Salua Kharagpur
06-2016
Skills
Cross-functional coordination
Participant onboarding
Schedule management
Record keeping
Reporting & analysis
Programme logistics
Training calendar management
Participant registration
Certificate processing
Session coordination
Calls handling
Conflict management
Multi-lingual support
Active listening
Stakeholder communication
Email correspondence
Meeting facilitation
Documentation management
Online communication
Issue resolution
Timeline
Support Associate
UGC-MMTTC Under Centre of Teaching Learning and Virtual Skilling, IIT Kharagpur
01.2024 - Current
Research Assistant
ATDC, IIT Kharagpur
01.2022 - 01.2024
Digital Content Creator
Freelance
01.2020 - Current
Masters of Arts - English
Utkal University
Bachelor of Arts - English
B.J.B Autonomous College
Higher Secondary - Humanities
Kendriya Vidyalaya A.F.S Salua Kharagpur